May Mathez

My experience with University Mitsubishi started out good. Marc was a helpful sales representative, though not very knowledgeable of the vehicle we were looking for. A Jeep Wagoneer S. University Mitsub good. Marc was a helpful sales representative, though not very knowledgeable of the vehicle we were looking for. A Jeep Wagoneer S. University Mitsubishi’s practice of low balling the advertised price and then adding on extras was not appreciated. Buyers should assume a significant amount in extra charges above the advertised price, not including tax and registration. As with many dealerships there was some haggling before arriving at a price that was acceptable to both parties. During the drive home some lights were illuminated on the dash indicating issues with stability control and crash avoidance systems. The vehicle was taken to a local CDJR dealer to check out the lights at which time an issue with two tires and electrical communications issues were found. After communications back and forth describing the issues and resolutions University Mitsubishi offered to reimburse for said repairs. As a result the rating and this description were updated. Their willingness to make things right is why the recommendation has been adjusted from a 1 star avoid rating to 4 star recommended. More

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Great customer service and was helpful and patient to go over everything and make sure I was comfortable with the deal over everything and make sure I was comfortable with the deal More

by maggieboza Verified Customer Verified Customer

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Laura was very attentive and professional and was able to take care of our needs. She is an asset to your business. take care of our needs. She is an asset to your business. More

by technoman74 Verified Customer Verified Customer

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At first I came in at 12:00pm I was suppose to have an appointment with Richie, however I had waited 1 Hour for Richie and nothing and one your representative’s came over and acknowledged me and asked if appointment with Richie, however I had waited 1 Hour for Richie and nothing and one your representative’s came over and acknowledged me and asked if I had been assisted by Richie, I told them no and immediately I was put with another representative and they started the process immediately and he got the ball rolling for me, so from this point forward it was a smooth process from start to finish and I was very happy. Everyone who assisted me was very professional and courteous and they worked hard for me to make it happen. I was very satisfied with the service that was provided. More

by sunshine_2023 Verified Customer Verified Customer

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Took way too long long on my car for some breaks because of them ordering the wrong size & the worker not knowing what they’re doing. Didn’t give me a loaner or anything causing me to spend money on Ubers a of them ordering the wrong size & the worker not knowing what they’re doing. Didn’t give me a loaner or anything causing me to spend money on Ubers and catch rides. Workers aren’t very welcoming when you walk in, no one is at the front service desk, just on their phones playing. More

by lex Verified Customer Verified Customer

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what should be a routine oil change, suddenly my car needs a maintenance repair! ALL THE TIME! For a car w/45K miles….ridiculous! needs a maintenance repair! ALL THE TIME! For a car w/45K miles….ridiculous! More

by KIMANNETTE.SEALY Verified Customer Verified Customer

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Had a appointment oil and tire rotation they were all terrific and it all explained to me it’s a place I would recommend terrific and it all explained to me it’s a place I would recommend More

by mrhh07 Verified Customer Verified Customer

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