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Maurice "Mo" McQueen
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Maurice "Mo" McQueen
Service Advisor
Mercedes-Benz of Portland
1605 SW Naito Pkwy
Portland, OR 97201
29 Reviews
29 Reviews
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29 Reviews of Maurice "Mo" McQueen
February 27, 2025
Always courteous. Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doi Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doing work to save time. More
by ANNIE8
Verified CustomerOther Employees Tagged: Hans Gartner
February 23, 2025
The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance and still nothing because a person that would be helping me isn’t there. What about letting the client know beforehand will be great. Just awful customer service. More
by WBANEUELOS78
Other Employees Tagged: Mylee Burns, Jose Araujo Suarez, Jesus Soria
February 16, 2025
I had a major issue happen with my car. The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while t The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while to complete. They gave me a loaner car the whole time. Maurice even switched out the electric car for a gas. More
by KM1967CAMARO
Other Employees Tagged: My service tech was awesome made sure the car was working correctly before letting us take it home. Not sure his name
December 27, 2024
As always the Mercedes-Benz of Portland service center has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my v has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my vehicle. He provided a video of the inspection performed. I could see the service technician being very thorough servicing my vehicle. In my opinion providing the video was above and beyond. I truly appreciated the video because they gave me direct insight of my vehicle servicing. Very well done Mercedes-Benz of Portland service center! More
by JoeA
December 03, 2024
I hope to find an authorized Mercedes service center before my next service. I’m not likely to return after poor service two years in a row. before my next service. I’m not likely to return after poor service two years in a row. More
by NOEMAIL_6669421
Other Employees Tagged: Jose Araujo Suarez, Aaron Avanzado, Hans Gartner, Andy Acevedo , Bella Amador, Joseph Davis, Jesse Miranda, Abigail Ramirez, Christian Salas
October 28, 2024
As a loyal customer for over 25 years, my last encounter with your service advisor, Mr. McQueen, was unsatisfactory. His overall attitude was arrogant and unhelpful. Additionally, my vehicle has experience with your service advisor, Mr. McQueen, was unsatisfactory. His overall attitude was arrogant and unhelpful. Additionally, my vehicle has experienced a water leak on the passenger side during a recent rainstorm in spite of service work in late July which was supposed to have prevented this. More
by JPMEURER1
October 16, 2024
Mercedes-Benz of Portland worked very hard to make me happy. They were very helpful happy. They were very helpful More
by JJDITTO
Other Employees Tagged: Mylee Burns, Andy Acevedo
October 07, 2024
Avoid at all costs. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Complete lack of urgency to complete the repair and they do not provide a due date either when taking the vehicle in - over 12 weeks in and the repair was still not completed. Service department manager Eric Trueblood shows a complete lack of professionalism, no call or email return. Incompetence, and a disgrace to the Mercedes-Benz and Lithia brand. No proper Estimate and Invoicing procedures, just vague emails and random charges without providing a receipt. More
by W.
Other Employees Tagged: Eric Trueblood
