Matthew Valentine

Waited 5 days for part- then it took them 3 days to do the job the job More

by taylor9218 Verified Customer Verified Customer

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Clean and courteous ! Ties was replaced without too much trouble. Warranty work was completed and I was back on the road in no time Ties was replaced without too much trouble. Warranty work was completed and I was back on the road in no time More

by Caol Verified Customer Verified Customer

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Service was quick. The Tower Team is always nice and helpful. Matthew took my info and was very helpful The Tower Team is always nice and helpful. Matthew took my info and was very helpful More

by erhill56 Verified Customer Verified Customer

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I preferred to work with Matthew than Shannon his people skills and the way he treats them are the kindest and best. He is a great customer service example and if I had him working for me. I would be so pro skills and the way he treats them are the kindest and best. He is a great customer service example and if I had him working for me. I would be so proud to have him on my team. He went above and beyond in explaining things and sincerely did his best to resolve my concerns. More

by Benny Verified Customer Verified Customer

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Well pleased with the service, accommodations and attitude that I received from Shannon and the whole staff. attitude that I received from Shannon and the whole staff. More

by DEEGILES Verified Customer Verified Customer

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Everyone there was so kind and knowledgeable. They even offered snacks and drinks,an amazing trip They even offered snacks and drinks,an amazing trip More

by BLAZESTAR79 Verified Customer Verified Customer

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I have been dealing with You for years have never been disappointed!!! Great Service 👍 Great Peoples disappointed!!! Great Service 👍 Great Peoples More

by AHARRIS1950 Verified Customer Verified Customer

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I called the service dept to make an appt to get a recall on my car fixed. The first person I talked to said the part was not available yet so I asked to speak to someone who could give me more information a on my car fixed. The first person I talked to said the part was not available yet so I asked to speak to someone who could give me more information as I had received a letter saying the recalled parts were in stock. When I found out that the parts were available, I made an appt to get my car fixed. When I arrived at the dealership, I was informed that in order to fix my car I could only have 1/4 tank of gas or less - since the part needing to be replaced was the fuel pump! I had almost a full tank of gas, so I now have to reschedule my appt when my gas tank gets down to 1/4 or less. My complaint: Why was I not informed of this stipulation by the service dept when I made my appt?? Not everyone knows these things and should be told so an appt is not a waste of time for all concerned. I just hope when I finally get my gas tank down to 1/4 or less, the part is still available. I got the first recall notice in Feb 2024 and have been waiting for the dealerships to get the parts in for almost a year now. I’m just not a very happy customer right now. More

by BETS1348 Verified Customer Verified Customer

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I’ve bought or leased the last 4 cars I’ve purchased at Tower Honda Longview. I will not be purchasing anything else from this dealership. The sales team has always been nice to work with but the service Tower Honda Longview. I will not be purchasing anything else from this dealership. The sales team has always been nice to work with but the service dept has the WORST customer service I’ve ever experienced. More

by acollins12 Verified Customer Verified Customer

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Amazing and great customer service with my attention given with any question I asked while there. given with any question I asked while there. More

by beckymeme Verified Customer Verified Customer

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