Matthew Raiten
Matthew Raiten at Kings INFINITI

Matthew Raiten | Page 67

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
688 Reviews
4.8

688 Reviews

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688 Reviews of Matthew Raiten

April 11, 2019

Dealership Rating
Employee Rating

Routine service Great service. Very professional. Got me in and out very quickly. Everything was explained to me properly Would definitely recommend to others. Matt More

by PASQ_RE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristal Mercado

April 08, 2019

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Employee Rating

Service review I can always rely on the service center. Everyone is very professional and curtious. The work is done on a timely basis. I would highly recommend the More

by clkm31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 04, 2019

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Great place to be Very courteous and diligent service department . My service coordinator was clear and precise with the explanation of my options and details of the se More

by ACLASSNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Sam Shtern , Kristal Mercado

March 15, 2019

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Employee Rating

Excellent The staff was helpful and knowledgeable. They catered to the cars needs and in the waiting area it was very comfortable. I completely forgot i was wai More

by MARTINA.DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Largana

March 14, 2019

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Employee Rating

Good service at Infinity Friendly staffs and good service at the center,they didn’t provide a loaner as I had expected, cuz it’s few hours job. They offered to take me to the More

by MAIDADDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Largana

March 14, 2019

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Employee Rating

The worst Writing my entire experience is not proactive, nor would it change the quality of service at Kings Infiniti. I was warned by several people not to bri More

by Nik143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Megan Largana , Steve Soto

Mar 14, 2019

Kings INFINITI responded

Hi Nik143 - Parsing out your comments we discover a couple of interesting takeaways, that you have been warned not to come to our facility for service, yet you did due to disctance... Our Service facility and organization have won Dealer Rater's 2018 and 2019 Customer service awards consecutively and we take our customer's needs and satisfaction very carefully, were you possibly warned in 2017 not to come and decided to come now in 2019? Moveing forward, we are carefully looking through our records and cannot identify who you are. We are more than happy to speak with you to address your concerns, please call us at 718 646 3335 and speak with Stephan Soto - Thank you Nik143

Mar 15, 2019

Nik143 responded

Just to clarify, do you mean "passing out my comments"? I was the person you called and so rudely spoke to regarding picking up my car. After Matt left me a message that I was going to incur storage fees because the car has been ready for 3 days. I explained to you that a family member had left work the day before to try and pick up the car on my behalf but was sent away. Your responses were: 1. It was 5:26pm and he arrived at the parts department (instead of the service center) and they were closed - people want to go home. 2. it was too late for him to go from the parts department to the service center (or for the parts department to call the service center) because the 2 departments were too far away from each other 3. The place closes at 5:30pm. If I went to a bank that closed at 5:30 and I arrived at 5:31pm, I would not be allowed in either. Well - are you a bank?? Or are you a car dealership?? Also, in reference to your bank comparison ; my cousin arrived 5:26pm - not 5:31pm. I had even called Megan ahead of time and advised her that my cousin was on his way - her response was "if he's not here by 5:30pm ON THE DOT you're beat" .. Nice etiquette by Megan, award winning customer service right there. Additionally, if my cousin went to the wrong department instead of the service center - then why was he standing directly in front of my car as Megan told him she is all closed up for the day? Does Megan work in the parts department? Was my car parked in the parts department? After all, Kings wanted my car out of there so badly. LASTLY - I went to start my car days after I got my car back THE CAR DIED. I had to wait for a tow and have it towed to the nearest mechanic. Whoever worked on my car FAILED TO PROPERLY CONNECT THE BATTERY CABLE. Either this was a mistake or this was intentional given the way the staff had already acted - I'm leaning more towards intentional . Like I said, I have been warned not to come to your facility. So to answer your response - I already spoke to you. Maybe you could address the failure to connect the battery cable properly. There is nothing more dangerous than toying with someone's car or failing to properly check a car before you rush to get it out of your dealership that is "tight on space"

March 14, 2019

Dealership Rating
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Great service Matthew was great with helping me what I came in for. It did take a little while but it was done right. I would definitely recommend this service. More

by HU13HU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 08, 2019

Dealership Rating
Employee Rating

oil change lovely experience at service, thank you. only negative was that mailed coupon for oil change did not apply to my car and so price was more than 2x wh More

by MISSNELYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Largana

March 03, 2019

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Employee Rating

The best Best experience of my life. Period. End of story. This is the best service center in new york. Matt was incredible. Nelson and John were great too More

by MATTHEWRAITEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 14, 2019

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Employee Rating

Totally Professional Everyone did what they said they would When they said they would with a smile. What's better than that! I'd recommend the service to others. More

by REUVEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Largana

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