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John Russo
John Russo at Kings INFINITI

John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.9
1,322 Reviews

Dealership Experience

32 yrs, 10 mos

Industry Experience

32 yrs, 10 mos

Languages Spoken

English English

4.9

1,322 Reviews

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1322 Reviews of John Russo

April 23, 2026

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Employee Rating

Great experience and service. Made the entire process simple and transparent. Highly recommend the service. More

by ROMEOROBERT
Recommend Dealer
Yes

Other Employees Tagged: John Russo

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April 16, 2026

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Your reprentative was very persistant in getting my issue resolved . Thank you so very much. More

by socrate469
Service Price Transparency
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Recommend Dealer
Yes
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April 12, 2026

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Great customer service very helpful and professional they let me pick up my car even after they closed More

by DANIELDAV
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

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Apr 16, 2026

Kings INFINITI responded

Thank you so much for your positive feedback! We are thrilled to hear that our customer service team was able to assist you with picking up your car even after closing. It's our goal to always go above and beyond for our customers. Have an amazing day!

April 02, 2026

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John Russo is the best. He treats you with respect and is very knowledgeable for the service he provides More

by DJMARC98
Service Price Transparency
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Recommend Dealer
Yes
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Apr 11, 2026

Kings INFINITI responded

Djmarc98, it's experiences like yours that really keep us motivated!

March 29, 2026

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Employee Rating

Exceptional Exceptional customer service always polite courteous informative and professional. Kings Infiniti is the dealership I recommend to friends and family for their outstanding service. More

by Andrew
Recommend Dealer
Yes

Other Employees Tagged: John Russo

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Apr 11, 2026

Kings INFINITI responded

Andrew, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc..

March 27, 2026

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I had a great experience - John was professional, helpful, and made the process quick and easy - also very knowledgeable More

by L_DUBOVA
Recommend Dealer
Yes

Other Employees Tagged: John Russo

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Apr 11, 2026

Kings INFINITI responded

L_dubova, thank you for the high star rating!

March 17, 2026

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John Russo’s knowledge and customer service is amazing! I’ll be back to service my car More

by LAREIKT3601212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Largana

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Mar 22, 2026

Kings INFINITI responded

Thank you so much for your kind words! John and Megan take great pride in providing top-notch customer service, and we are thrilled to hear that you had a fantastic experience. We can't wait to see you again for your next car service! Have an awesome day!

March 16, 2026

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Employee Rating

Everything is always good when I deal with John is the best Megan is to More

by SHANA_GONZALEZ1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Largana

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Mar 22, 2026

Kings INFINITI responded

Thank you for your positive feedback! We're thrilled to hear that John and Megan consistently provide you with great service. We appreciate your business. Thank you for choosing Kings INFINITI, Inc.! Have an awesome day.

March 14, 2026

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Great communication and thank you so much for always making sure my car is good More

by JANAYA.CAMERON1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Shtern, Megan Largana, Matthew Raiten, Carla Martinez

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Mar 22, 2026

Kings INFINITI responded

Thank you so much for your feedback! We're dedicated to providing excellent communication and ensuring your car is in top condition. We truly appreciate your support. Thank you for choosing Kings INFINITI Inc. Have an awesome day!

March 14, 2026

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Employee Rating

Always good and convenient. Always explains my problem and what I have to do next. More

by bbcmtv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 22, 2026

Kings INFINITI responded

Thank you so much for your kind words! We are always thrilled to hear that our customers have a positive experience with us. Our team takes pride in providing excellent service and clear communication. We look forward to serving you again! Have an amazing day!

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