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John Russo

Overview Reviews (1341)

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John Russo

John Russo | Page 2

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.9

1,341 Reviews

Overview Reviews (1341)

Dealership Experience

33 yrs, 1 mo

Industry Experience

33 yrs, 1 mo

Languages Spoken

English

4.9

1,341 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1341 Reviews of John Russo

June 03, 2026

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Employee Rating

They are very professional and I do nt have to wait for service and they clean the car service and they clean the car More

by HASSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2026

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It was an amazing experience for me and i can wait to come back because when I’m come there, I get everything done on my car on time come back because when I’m come there, I get everything done on my car on time More

by CARFANATIC770

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

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Jun 03, 2026 -

Kings INFINITI responded

Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience, and we can't wait for your next visit. Our goal is always to provide efficient and timely service for all of our customers. See you soon!

May 29, 2026

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Employee Rating

Sorry I took this long I did forgot about this I can express enough how please I am about my new infinity qx60 the transaction was so speedy and body was on top of everything that had to be done so I ca express enough how please I am about my new infinity qx60 the transaction was so speedy and body was on top of everything that had to be done so I can drive maximum time an hour I can explain how thankful I’m to you body and infinite team thank you More

by sschedu47

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern, Megan Largana, Matthew Raiten, Carla Martinez , Body

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Jun 03, 2026 -

Kings INFINITI responded

Thank you for the positive feedback! Our team at Infiniti is thrilled to hear that you are loving your new Infiniti QX60. We pride ourselves on making the car-buying process efficient and ensuring that our customers can enjoy their new vehicle to the fullest. Thank you for choosing us, and we can't wait to assist you in the future!

May 27, 2026

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Employee Rating

They did a great job with my oil change. They cleaned my car inside and out. They cleaned my car inside and out. More

by JBB0159

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 03, 2026 -

Kings INFINITI responded

We are thrilled to hear that you had a positive experience with our oil change service! Our team takes pride in providing excellent service to our customers, and we're glad you noticed the extra touch of cleaning your car. Thank you for choosing us!

May 23, 2026

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John the service consultant is always professional and helpful makes my stay excellent hope to always deal with him helpful makes my stay excellent hope to always deal with him More

by LABIMARIGONA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 03, 2026 -

Kings INFINITI responded

Thank you for taking the time to leave us a review! We are thrilled to hear that John has consistently provided you with excellent service. He truly goes above and beyond for our customers. We hope you have a great day!

May 12, 2026

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Employee Rating

Outstanding service with no delays. John Russo and his staff continues to provide excellent personal attention and care. John Russo and his staff continues to provide excellent personal attention and care. More

by DENNISHWALDMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 22, 2026 -

Kings INFINITI responded

Thank you for your kind words! Our team always strives to provide the best service without any delays. We appreciate your continued loyalty and are grateful for your trust in us. Have an amazing day!

May 12, 2026

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Employee Rating

Matthew is an outstanding service advisor. Matthew is a man of good character. He is concerned about servicing your car needs and providing his expertise advice. No complaints! I appreciate y Matthew is a man of good character. He is concerned about servicing your car needs and providing his expertise advice. No complaints! I appreciate you Matthew and all that you have done for me over the years and my car is still running very well because of you. 2015 q70s. Kings Service Center keep up the good work! Hi Megan 👋🏽 More

by KIMALAY38

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

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May 22, 2026 -

Kings INFINITI responded

Thank you so much for taking the time to share your positive experience with Matthew and our service center. We are so lucky to have him and Megan on our team and are committed to providing top-quality service to keep your car running smoothly for many more years to come. Thank you for your trust and loyalty!

May 11, 2026

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Employee Rating

Good professionalism ;get you out on a time manor;update you your car history and I will recommend them at all time you your car history and I will recommend them at all time More

by CLAUDEJAMES85

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

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May 22, 2026 -

Kings INFINITI responded

Thank you for the positive feedback! Our team takes pride in providing professional service and keeping our customers informed. We are happy to hear you would recommend us. It means a lot to us. See you next time!

April 29, 2026

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John Russo as usual very helpful, knowledgeable and the best in the business. Thank you very much for great service! best in the business. Thank you very much for great service! More

by VSHULEVICH48

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 18, 2026 -

Kings INFINITI responded

Thank you for the kind words, John! We're thrilled to hear that our team provided top-notch service as always. We appreciate your loyalty and look forward to continuing to serve you in the future. Thank you for choosing us!

April 23, 2026

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Employee Rating

Great experience and service. Made the entire process simple and transparent. Highly recommend the service. Made the entire process simple and transparent. Highly recommend the service. More

by ROMEOROBERT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

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May 18, 2026 -

Kings INFINITI responded

Thank you for the kind words! Our team takes pride in providing top-notch service and making the process as smooth as possible. We're thrilled to have your recommendation. Thanks for being a valued customer!