Matthew Raiten
Matthew Raiten at Kings INFINITI

Matthew Raiten | Page 2

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
688 Reviews
4.8

688 Reviews

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688 Reviews of Matthew Raiten

February 27, 2026

Dealership Rating
Employee Rating

The appointment went well and was done in good time. I look forward to the next visit. More

by DENZILDIAMOND
Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Mar 06, 2026

Kings INFINITI responded

Denzildiamond, we are so pleased you enjoyed your visit to Kings INFINITI, Inc.! Have a great day!

February 27, 2026

Dealership Rating
Employee Rating

I am well pleased with the service. They were very accommodating Matthew was very knowledgeable and patient with me. He explained my repairs in practical terms. Thank you Matthew More

by SPPEARSON289
Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Mar 06, 2026

Kings INFINITI responded

Sppearson289, we're glad to hear you enjoyed your visit. We hope you have a great day!

February 26, 2026

Dealership Rating
Employee Rating

I was very happy with the service I saw that everything is in place thank you More

by YAFAM2876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana, Carla Martinez , Don’t know

Mar 06, 2026

Kings INFINITI responded

Yafam2876, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

February 24, 2026

Dealership Rating
Employee Rating

The service is not really good. I asked to check the tires because I did not like 1 tire. and after they checked i went to tire shop and fixed the tire. More

by RDJINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2026

Kings INFINITI responded

We would like the opportunity to address your concerns. Please reach out to us directly at (718) 646-3331 when you have a chance. Thank you, and we look forward to hearing from you.

February 21, 2026

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Employee Rating

Great Great Great Great Great Great Great Great Great Great Great Okay Great Great Great More

by WARREN11
Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Mar 06, 2026

Kings INFINITI responded

Warren11, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

February 20, 2026

Dealership Rating
Employee Rating

MATHEW is my normal Service Advisor. Every time I come he provides clear, honest service about the work being conducted. He gives an accurate picture of the work performed and an honest More

by SERRANO.FDNY@GMAIL.COM
Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Mar 05, 2026

Kings INFINITI responded

Serrano.fdny@gmail.com, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc.. Have a great day!

February 12, 2026

Dealership Rating
Employee Rating

Matt is the best. Matt Raiten's diligence, expertise and great customer service is the best. More

by Kim0413
Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Mar 05, 2026

Kings INFINITI responded

Kim0413, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc.. Have a great day!

February 11, 2026

Dealership Rating
Employee Rating

They didn't fix anything, they just ripped me off. I'm very upset. They didn't solve the problem and changed the battery without asking. Even though the problem wasn't with the battery. More

by Madinanasrieva
Recommend Dealer
No

Other Employees Tagged: Matthew Raiten

Mar 05, 2026

Kings INFINITI responded

Please reach out to us at (718) 646-3331 when you can so we can address this situation directly. Thank you and have a great day.

February 10, 2026

Dealership Rating
Employee Rating

Too long wait Too long wait oil change within 4-5 hours Too long wait oil change within four to five hours. Too much More

by OCHIROVSANAL
Recommend Dealer
No

Other Employees Tagged: Matthew Raiten

Mar 05, 2026

Kings INFINITI responded

We would like the opportunity to address your concerns. Please reach out to us directly at (718) 646-3331 when you have a chance. Thank you, and we look forward to hearing from you.

February 08, 2026

Dealership Rating
Employee Rating

Clean establishment especially the waiting area and bathroom. You can watch TV (news) and drink (coffee/tea) while waiting fir your vehicle. Everybody is welcoming (service representative, cashier, etc More

by THIERRYTOWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2026

Kings INFINITI responded

Hi Thierrytowa, thank you so much for your positive comments about Kings INFINITI, Inc.! Have a great day!

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