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Matt Thorpe
Matt Thorpe at Germain Honda of Surprise
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Matt Thorpe

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
19 Reviews

Industry Experience

12 yrs, 9 mos

5.0

19 Reviews

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19 Reviews of Matt Thorpe

November 09, 2024

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Employee Rating

Thank you, Matt, as my new advisor now I look forward to working with you for any future work on my Honda. You were great! More

by darsunnyaz
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Recommend Dealer
Yes
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Nov 11, 2024

Germain Honda of Surprise responded

We appreciate your business and we know Matt looks forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

November 08, 2024

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Matt Thorpe was awesome! ! He kept me well informed and showed me pictures. He was great!!! More

by julieelen
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Recommend Dealer
Yes
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Nov 11, 2024

Germain Honda of Surprise responded

Matt and our team are focused on delivering only the best in customer care. Thank you for choosing Germain Honda of Surprise for your service needs. Best Regards, Sassha Motz General Manager

November 04, 2024

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Matt was extremely helpful. I waited for my car and it didn’t take long for the work. More

by bps913
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Recommend Dealer
Yes
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Nov 06, 2024

Germain Honda of Surprise responded

We are happy to know Matt provided a positive and efficient service experience getting you quickly back on the road. Best Regards, Sassha Motz General Manager

November 03, 2024

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As always Nathan was professional and helpful in my decision to do all the enumerated items that needed attention More

by TECHAMBERS1951
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Yes
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Nov 04, 2024

Germain Honda of Surprise responded

We thank you for taking the time to share your positive service experience with Matt. See you down the road. Best Regards, Sassha Motz General Manager

October 30, 2024

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Everyone was a lot of fun to work with! ! Robert and David got my new truck in as soon as possible and got it repaired quicky!! They keep me abreast of how things were going!! They just n More

by drmurray1949
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sassha Motz, Victor Morales, Nate Garcia, Alfredo (Al) Bustamante, Andree Khaziran, Robert Solis, David McKee, Montana Boone, Robert Pitman

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Oct 31, 2024

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. We are thrilled our team ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

October 29, 2024

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Excellent communication starting with service advisor to service manager. They both worked on resolving a problem with my Honda Pilot. Professional and knowledgeable.. will continue utilizing this dealers More

by debrobs13
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Recommend Dealer
Yes
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Oct 29, 2024

Germain Honda of Surprise responded

We are happy to know you enjoyed a positive service experience with Matt and our team. Thank you for sharing and we look forward to ensuring you receive only the best care going forward. Best Regards, Sassha Motz General Manager

October 29, 2024

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Great customer service! Friendly and helpful. They found and fixed the problem in a timely manner. More

by adriennemedina31
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Recommend Dealer
Yes
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Oct 29, 2024

Germain Honda of Surprise responded

Thank you for sharing your quality and efficient service experience. See you next time. Best Regards, Sassha Motz General Manager

October 28, 2024

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They always are fast and easy and take good care of me! Love this dealer! More

by taytay.ann93
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Victor Morales, Alfredo (Al) Bustamante

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Oct 29, 2024

Germain Honda of Surprise responded

Your continued business and kind words are greatly appreciated. We look forward to ensuring your complete satisfaction going forward. Best Regards, Sassha Motz General Manager

October 27, 2024

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Was greeted by an employee shortly after I drove up. Offered a free car wash. More

by diannebadams45
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Recommend Dealer
Yes
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Oct 28, 2024

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our team. See you next time. Best Regards, Sassha Motz General Manager

October 17, 2024

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Employee Rating

Matt did an excellent job keeping me informed through the process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to repla More

by cyn40love
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

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