Everyone was very kind and helpful, fast service aswell!
Antonio helped me and made my experience enjoyable.
Antonio helped me and made my experience enjoyable.
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by mari t
Service Price Transparency
Apr 14, 2026 -
BMW of Shrewsbury responded
Thank you for sharing your fantastic feedback about Antonio and the team! We appreciate your business and hope to see you again at BMW of Shrewsbury. Safe travels!
Matt is always incredibly helpful and I really appreciate
the care he takes to make sure I have a good experience
the care he takes to make sure I have a good experience
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by Sgattuso5
Service Price Transparency
Apr 13, 2026 -
BMW of Shrewsbury responded
We love hearing that Matt always delivers such attentive and helpful service. Thank you for choosing BMW of Shrewsbury and for sharing your support!
It is always a great experience at Shrewsbury BMW.
The service department is outstanding .
Matt, a service advisor, explains things that need attention and gives honest feedback on what services are
The service department is outstanding .
Matt, a service advisor, explains things that need attention and gives honest feedback on what services are necessary.
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by Cvancini
Service Price Transparency
Apr 08, 2026 -
BMW of Shrewsbury responded
Thank you for your review of Matt and the team! We appreciate your business and look forward to seeing you again at BMW of Shrewsbury. Safe travels!
Great service staff.
Matt kept me well informed along the way. Wouldn’t take my car anywhere else.
Matt kept me well informed along the way. Wouldn’t take my car anywhere else.
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by clucchesi
Service Price Transparency
Apr 02, 2026 -
BMW of Shrewsbury responded
We are so happy that our BMW of Shrewsbury team delivered an excellent experience. Thank you for sharing your experience with Matt!
Have been coming to this dealer for years.
Excellent service. Matt Roy is nothing short of an excellent advisor.
Excellent service. Matt Roy is nothing short of an excellent advisor.
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by mike w
Service Price Transparency
Mar 31, 2026 -
BMW of Shrewsbury responded
Hi Mike, hearing this feedback made our day! Thank you for being a loyal customer of BMW of Shrewsbury and for sharing your experience with Matt Roy. See you next time!
Great people and great work on my car.
Best bmw has the best dealer ship that stands behind the work and keeps the customer happy.
Best bmw has the best dealer ship that stands behind the work and keeps the customer happy.
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by ralphpendleton
Service Price Transparency
Mar 30, 2026 -
BMW of Shrewsbury responded
We are proud to have a service team that goes above and beyond! Thank you for choosing BMW of Shrewsbury and for sharing your experience with our team. See you next time, Ralph!
I had an outstanding experience at the BMW dealership
on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly
on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly. Communication was clear and timely, and I truly felt like a valued customer the entire time. It’s rare to come across service this good—Lance with the assistance of Matt made the whole process easy and stress-free. Highly recommend! Thank you!
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by HeidiBX3
Service Price Transparency
Mar 20, 2026 -
BMW of Shrewsbury responded
Hi Heidi, we're pleased to hear that Lance and Matt made your visit a success at BMW of Shrewsbury. Thank you for your recommendation and we hope to see you again!
Dealership is good.
People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money
People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money yo service the car - getting it back dirty or even dirtier…. For a BMW… no bueno.
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by tmcrae04
Service Price Transparency
Mar 16, 2026 -
BMW of Shrewsbury responded
Thank you for your loyalty and feedback. We love hearing that the sales team has been consistently helpful and kind, but it's disappointing that the service department hasn't met your expectations. We'll work on improving this! - The BMW of Shrewsbury Team
Matt in the service department is always reliable and
very helpful. The service waiting area is comfortable and caters to its clients needs.
very helpful. The service waiting area is comfortable and caters to its clients needs.
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by Trish
Service Price Transparency
Mar 09, 2026 -
BMW of Shrewsbury responded
Thank you for your kind feedback, Trish! We're happy to hear that Matt provides reliable and helpful service. We hope to see you again at BMW of Shrewsbury! Safe travels!
Top tier experience every time.
From Matt in service to Gene in sales, the level of client service has led me to buy more BMW’s for my family.
From Matt in service to Gene in sales, the level of client service has led me to buy more BMW’s for my family.
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by Danny Verna
Service Price Transparency
Mar 02, 2026 -
BMW of Shrewsbury responded
Danny, we're so grateful for your continued trust in our team! Thank you for choosing BMW of Shrewsbury and for sharing your support of Matt and Gene.
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