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Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
208 Reviews
4.9

208 Reviews

Write a Review

208 Reviews of Matt Roy

June 04, 2026

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Employee Rating

Matt services me and my vehicle extremely well . Best in the business , I tell you . No one better More

by Hanksantos91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Jason Campbell

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Jun 05, 2026

BMW of Shrewsbury responded

Hank, thank you for leaving BMW of Shrewsbury your positive feedback! Matt will appreciate your kind words.

June 02, 2026

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Working with Matt is always a pleasure! I appreciate how thorough he is and am confident that the work was done correctly. More

by charles.dowd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

BMW of Shrewsbury responded

Hi Charles, thank you for choosing BMW of Shrewsbury and for sharing your experience with Matt. We look forward to your next visit! Safe travels!

June 02, 2026

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excellent customer service Matts very efficient tells you like it is very easy to work with very honest which I like. More

by dave
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Recommend Dealer
Yes
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Jun 02, 2026

BMW of Shrewsbury responded

Hi Dave, we are so pleased that Matt provided excellent customer service. Thank you for choosing BMW of Shrewsbury!

June 01, 2026

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Matt and Johnny are really helpful and excellent service providers we really appreciate them and their expertise More

by Carolinejohnson457
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2026

BMW of Shrewsbury responded

Caroline, thank you for sharing your awesome review of Matt, Johnny, and the team! We appreciate your business and we hope to see you again at BMW of Shrewsbury. Take care!

May 07, 2026

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Matt did a great job of keeping me informed as to the status of my vehicle. Very knowledgeable and polite. More

by Lkd005
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2026

BMW of Shrewsbury responded

Thank you for sharing your feedback about Matt's professionalism and communication. We will be sure to pass along your kind words to him here at BMW of Shrewsbury. Have a great day!

April 30, 2026

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Matt Roy and the service department do a great job every time. I highly recommend BMW Shrewsbury. More

by Moshe
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

BMW of Shrewsbury responded

Thank you for the positive feedback, Moshe! We're glad to hear Matt Roy and the service department provided you with great service. We appreciate your recommendation of BMW of Shrewsbury.

April 27, 2026

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Matt is wonderful! I always ask for him! He’s the best! You are lucky to have him on your team! More

by najah
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2026

BMW of Shrewsbury responded

Thank you for the wonderful review, Najah! We're so glad Matt provided you with such great service. We appreciate you recognizing him and are happy he's part of our BMW of Shrewsbury team!

April 25, 2026

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Always have a great experience here. Everyone is friendly, knowledgeable, and they answer all my questions. More

by Anne
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron

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Apr 27, 2026

BMW of Shrewsbury responded

Anne, thank you for sharing your feedback about our friendly and knowledgeable team! We look forward to seeing you back at BMW of Shrewsbury!

April 17, 2026

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Matt at BMW Service was awesome! Kept me updated all the way through. Took care of all service needs as explained, no surprises! More

by VS82
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Service Communication
Recommend Dealer
Yes
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Apr 17, 2026

BMW of Shrewsbury responded

Thank you for sharing your experience with Matt and our team! It was our pleasure to help you out at BMW of Shrewsbury Service Center, and we hope to see you again in the future. Drive safely!

April 15, 2026

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Employee Rating

It was time to go in for my first year service maintenance on my 2025 BMW Z4. Open arrival I was greeted by techs who brought me to service desk. Attendant took my info and said Matt would be com More

by Steve J
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 15, 2026

BMW of Shrewsbury responded

Steve, thank you for choosing BMW of Shrewsbury and for sharing your positive feedback about Matt and our team. We hope to see you again next time! Take care.

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