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Curt Douglas
Curt Douglas at BMW of Shrewsbury

Curt Douglas

Service Manager

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
60 Reviews
4.9

60 Reviews

Write a Review

60 Reviews of Curt Douglas

July 01, 2026

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Employee Rating

Amazing people, very easy to work with and very knowledgeable! Highly recommended for anyone looking for a new or used car! More

by m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Garrett Powers

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June 06, 2026

Dealership Rating
Employee Rating

Kind staff and a nice waiting area with snacks, tea, water and good coffee. Nice video and explanation of work More

by kreeveshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Jun 08, 2026

BMW of Shrewsbury responded

Thank you for sharing your awesome feedback about our team and amenities at BMW of Shrewsbury! We wish you safe travels and hope to see you again soon!

May 01, 2026

Dealership Rating
Employee Rating

My service advisor Lance, was N’SYNC with my expectations as a client, and excelled at communication and explanation of repairs and service needed for my X5. More

by jhobbs205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Campbell, Lance Gendron, Deanna Morgan , Charles Persall

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May 04, 2026

BMW of Shrewsbury responded

It's music to our ears to hear that Lance exceeded your expectations at BMW of Shrewsbury! Thank you for choosing us and for sharing your support online. We'll see you next time!

April 14, 2026

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Employee Rating

Everyone was very kind and helpful, fast service aswell! Antonio helped me and made my experience enjoyable. More

by mari t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Apr 14, 2026

BMW of Shrewsbury responded

Thank you for sharing your fantastic feedback about Antonio and the team! We appreciate your business and hope to see you again at BMW of Shrewsbury. Safe travels!

April 02, 2026

Dealership Rating
Employee Rating

I had an extremely quick and painless experience with Garrett while buying my new 330i! More

by pizzimento.ian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Jason Campbell, Garrett Powers , Brad Macomber

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Apr 02, 2026

BMW of Shrewsbury responded

Thank you for stopping by to leave Garrett and BMW of Shrewsbury a wonderful review!

March 25, 2026

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Employee Rating

BMW of Shrewsbury is the best place to get your blow serviced, repaired or purchased More

by jhobbs205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theo

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Mar 26, 2026

BMW of Shrewsbury responded

Thank you for taking the time to review BMW of Shrewsbury!

March 14, 2026

Dealership Rating
Employee Rating

Dealership is good. People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money More

by tmcrae04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Mar 16, 2026

BMW of Shrewsbury responded

Thank you for your loyalty and feedback. We love hearing that the sales team has been consistently helpful and kind, but it's disappointing that the service department hasn't met your expectations. We'll work on improving this! - The BMW of Shrewsbury Team

February 21, 2026

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Employee Rating

Matt Roy was great. Got me in quickly. Jared the foreman is very knowledgeable and is always helpful. More

by ryan.hord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Roy , Jared Luuri

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Feb 23, 2026

BMW of Shrewsbury responded

Ryan, thank you for sharing your fantastic feedback about Matt and Jared! We are happy to have you as a BMW of Shrewsbury customer. See you next time!

February 04, 2026

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Employee Rating

Very responsive and thorough service team. They have good communication. Their attention to detail is very appreciated. More

by linehanleo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Feb 04, 2026

BMW of Shrewsbury responded

Thank you for sharing your kind feedback. We will pass along your comments to our team, and we hope to see you again at BMW of Shrewsbury. Safe travels!

January 09, 2026

Dealership Rating
Employee Rating

Good communication, everyone had a good attitude and service was completed on time. Loaner car process was easy More

by Markdavid1723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Deanna Morgan, Matt Roy, Peter Neslusan

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Jan 09, 2026

BMW of Shrewsbury responded

We are so glad you are satisfied with our communication and service! Thank you for choosing BMW of Shrewsbury and for sharing your experience. We wish you safe travels ahead!

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