Matt Palffy
Matt Palffy at Ken Ganley Ford Norton
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Matt Palffy

Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.2
31 Reviews

Dealership Experience

6 yrs, 1 mo

4.2

31 Reviews

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31 Reviews of Matt Palffy

February 11, 2025

Dealership Rating
Employee Rating

Brianna was great. She got me checked in and out quickly when having my vehicle towed in. And while the news wasn't what I wanted to hear upon inspection, she was very More

by Larry M.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Ken Ganley Ford Norton responded

Larry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Brianna and our team can assist you with in the future, please let us know.

February 11, 2025

Dealership Rating
Employee Rating

After the dealership had 100% of the payment for the vehicle, it still took them more than a week to process my paperwork, due to their antiquated system. This was enough of a hassle to prevent me from More

by RollingClassics
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Franco D. Casalinova

Feb 13, 2025

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 31, 2024

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Employee Rating

Jack was wonderful to work with- did not feel any pressure, yet received all the information we needed to make our decision easier! Every concern was addressed, and taken care of- no further discussi More

by Amdemps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jack here at Ken Ganley Ford Norton.

July 08, 2024

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Jack Leonhard was our sales person. He stayed in communication with us and was very helpful and upfront with everything we needed to do. The rest of the dealership was also very frie More

by Cspooner58Spoon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 08, 2024

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

May 04, 2024

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Employee Rating

The staff was very friendly and attentive. They were also knowledgeable and informative throughout the process. I was also greatly pleased with the cleanliness of the vehicle. 10/10, I highly More

by jarek.carpenter
Recommend Dealer
Yes
May 06, 2024

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Dealership Rating
Employee Rating

Typical bait and switch greedy dealership. Told them our budget for a used car was $15,000 max. Salesman said he had several options within that price range. Showed me 4 cars that were suppose More

by Ryfire77
Recommend Dealer
No

Other Employees Tagged: Tom Yerace, John Chapman, Kevin Kneebusch , Christian Rodriguez

May 06, 2024

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 14, 2024

Dealership Rating
Employee Rating

Quick, Easy, Straight to the point. Scott was great to work with buying my Lightning. More

by cwagner89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Scott Bomgardner

Apr 14, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Scott and for taking the time to leave us this wonderful feedback!

April 06, 2024

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Employee Rating

I arrived at Ken Ganley nervous to purchase a vehicle. With the help of Joe Peticca and the rest of the Ken Ganley team we were able to make my experience great. I walked away with what I was looking for! More

by Kirch7286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Joe Peticca

Apr 07, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 03, 2024

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Employee Rating

This was the easiest and best experience I have ever had when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! More

by Eeyore13!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2024

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Employee Rating

Good dealership to deal with up front pricing and good quality sales team will definitely be going back next time I need a car! More

by Matthew Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2024

Ken Ganley Ford Norton responded

Matthew, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

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