Mathew Westberg

Customer service was horrible: Rude attitude, Nothing but excuses, Wouldn’t give updates on the status of the car, Gave general answers to my questions, Was very slow. I went there because my engine light excuses, Wouldn’t give updates on the status of the car, Gave general answers to my questions, Was very slow. I went there because my engine light was on. I made an appointment for 845 and didn’t leave until 1225. The estimated time was an hour and a half. As I asked for updates, they kept saying they had a lot of appointments currently, a lot of cars in the lot, and that my car at the two hour mark was not even seen yet. The reason for the engine light was that the gas cap needed to be replaced. The fuel door no longer has a fuel door actuator so I have to open it manually; I cannot push the fuel door (allowing the actuator to open the door) to open the door. More

by Jaelri12 Verified Customer Verified Customer

Report | Print

Excellent care excellent service. Thanks for your help . The service was quick and accurate. She help me set up an appointment for the recall at a better time ! Thanks for your help . The service was quick and accurate. She help me set up an appointment for the recall at a better time ! More

by FELICO Verified Customer Verified Customer

Report | Print

Fin kept me informed on my 60,000 mile service, and even save me money on a lifetime alignment for my 2013 Kia Forte. Fin made sure I had plenty of water and popcorn while I waited and offered to wash my ve save me money on a lifetime alignment for my 2013 Kia Forte. Fin made sure I had plenty of water and popcorn while I waited and offered to wash my vehicle as well. Fin is a Professional, Knowledgeable and deserves a nice bonus for his hard work as a Kia Service Advisor. More

by Party Time😃 Verified Customer Verified Customer

Report | Print

Very good dealer and nice personel! Vendors are good but they hide from you many things that maybe they don’t know but they should! They should never hide important things about the ve Vendors are good but they hide from you many things that maybe they don’t know but they should! They should never hide important things about the vehicle you are buying and always speak with the truth! Never offer way higher numbers than what the car is in the online page of the dealer More

by WOLVERINE7044 Verified Customer Verified Customer

Report | Print

Loved the service it was very fast and acurarate will recommend it to any one who needs services for their car. recommend it to any one who needs services for their car. More

by ZORRG62 Verified Customer Verified Customer

Report | Print

The service was excellent. Didn't have to wait for long and it was done. Thank you Dustin, you were very professional and helpful. Didn't have to wait for long and it was done. Thank you Dustin, you were very professional and helpful. More

Report | Print

Not Sure Who George Is? Dealt First With A Young Man Named Mike Than Eric- Things Were Not Working Out- So I Was About To Leave- I Was Than Asked To Step Back Inside, Which Dealt First With A Young Man Named Mike Than Eric- Things Were Not Working Out- So I Was About To Leave- I Was Than Asked To Step Back Inside, Which I Did So- Things Started Looking Really Good- Which I Had Hope For- Eric Took Me To Greenway Vehicle’s Parking- Showed Me A Lot Of 2025 KIA’s Got A Ex, That Includes A Lot Perks- Really Did Not Want Another Black- But With All The Wonderful Things Included- I Can Overlook The Color- Also Met Mathew In Service Very Informative- Hope To Have A Wonder Year As My Service Advisor/ He Caught A Problem I Was Having With This New KIA Soul And Carlos Confirmed That There Was A Problem- Good Work! Also I Got A Marvelous Deal In Finance- A Lower Rate And Monthly Payments- He Really Looked Out. Appreciate All That Was Done For Me- Thanks! More

Report | Print

Amazing service thank you - every time I come here there is great service I couldn’t be more happy. is great service I couldn’t be more happy. More

by mrsmidday7 Verified Customer Verified Customer

Report | Print

Had a minor windshield issue. They were able to fix it and get me out quick. They are amazing. They were able to fix it and get me out quick. They are amazing. More

Report | Print

This dealership kept our vehicle for a full 3 weeks and did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serio did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serious issue with the main EV battery failing. The vehicle has had an issue for nearly a year of not getting the total of over 300 miles on a full charge. When I purchased the vehicle, the selling dealership showed me the specifications of getting up to 330 miles on a full charge. For the first 6 months, it did get between 325 and 330 miles on a 100% charge. After the first 6 months, the total miles starting declining drastically until it was only getting 215 to 227 miles on a full charge, and it was less than 2 years old with only about 12,000 miles on the vehicle when the issue started. I had taken the vehicle to two (2) other KIA dealerships that also did absolutely nothing but keep our vehicle for weeks. All of this was explained to the service advisor up front. He promised me that they would replace the main battery and agreed that the condition and issue happening was not normal or acceptable. Then, after 3 weeks, they did nothing but give excuses as to why they would not replace the main battery, all of which is under full warranty and under $3,500 of extended warranties that I purchased. I asked to speak to the General Manager. They put me on hold for about 30 minutes, and then come back with, "He is not available and will have to call you back." The GM and no other senior manager ever called me back, and I had to call 3 more times before I could get anyone. The Service Manager finally call me back 3 days later and started questioning me like I was stupid and knew nothing about my vehicle. He did nothing as well but waste my time. In response to another complaint, the dealership asked for me to call them "to talk about it". I am finished waiting on hold for hours and talking. If they really wanted to do the right thing, they would be calling me and solving the issue by honoring warranties that I have already paid. They have my phone number. If they do not want to do the right thing like any decent, professional business organization, then they can waste their time and money talking to state and federal investigators, my attorneys, and a federal judge in court. Therefore, legal action may soon be pending, and I am in process of filing several complaints with federal and state agencies for deceptive practices, fraud, and financial crimes. I am finished talking. It is time for action. They will get what they deserve. More

by Cal Pay7 Verified Customer Verified Customer

Report | Print