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Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia
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Marvin Orellana

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.7
117 Reviews
4.7

117 Reviews

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117 Reviews of Marvin Orellana

March 24, 2025

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Employee Rating

Marvin was very nice,knowledgeable and informative. I enjoyed my first time visit. Thank you More

by monalisawilliams
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Recommend Dealer
Yes
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Mar 26, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Marvin during your first visit to Sierra Chevrolet. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

March 15, 2025

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Alfonso was patient and very helpful in helping me with my decision. I believe I purchased the perfect car for my wife, she is very happy. More

by LOU10452
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Recommend Dealer
Yes

Other Employees Tagged: Will Cruz, Alfonso Hernandez , Manny is finance

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Mar 18, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that Alfonso was patient and helpful in your decision-making process. It's fantastic that you found the perfect car for your wife, and we hope she enjoys it! We appreciate your business at Sierra Chevrolet and look forward to assisting you again in the future. Sincerely, The Sierra Chevrolet Team

March 08, 2025

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This dealership is the worst I've been to, and I definitely will let other people know to stay away from here. If this reaches chevy corporate or the general manager, please call me about the worst More

by bigpappa1968
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Don't know others names

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Mar 12, 2025

Sierra Chevrolet of Monrovia responded

Our team has acknowledged this review.

March 07, 2025

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Good experience and the service was competent! No sitting area to wait on when waiting for rides or for car.. More

by jccardona74
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Sierra Chevrolet of Monrovia responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Sierra Chevrolet Team

February 24, 2025

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Wonderful service I will continue using their services. I enjoy the fine work they do. More

by dan_p
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Recommend Dealer
Yes

Other Employees Tagged: Mike Hoffman

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Feb 25, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much, Dan, for your kind words! We truly appreciate your support and are thrilled to hear that you enjoy our services at Sierra Chevrolet. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

February 16, 2025

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Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR
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Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

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Feb 18, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Howard! We appreciate you mentioning Marvin and your experience at Sierra Chevrolet. We understand that waiting three weeks for your 2023 Chevy Traverse to be fixed can be frustrating. Your feedback is valuable, and we are committed to improving our services. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to assisting you in the future! Sincerely, The Sierra Chevrolet Team

February 09, 2025

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Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA
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Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

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Feb 11, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the oil change and the additional services. At Sierra Chevrolet, we strive to ensure all services are clearly communicated and authorized by our customers. We encourage you to reach out to us directly so we can discuss this matter further and ensure your concerns are addressed. Your satisfaction is important to us, and we value your input. Sincerely, The Sierra Chevrolet Team

February 08, 2025

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Services is great, My new place for all my vehicle issues. Will be coming back More

by LUISA.RODRIGUEZ0724
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Recommend Dealer
Yes
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Feb 10, 2025

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful feedback! We're thrilled to hear that you found our services at Sierra Chevrolet to be great. We look forward to being your go-to place for all your vehicle needs. Can't wait to see you again soon! Sincerely, The Sierra Chevrolet Team

January 26, 2025

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A thorough routine service was conducted. I was transported to a nearby restaurant via Lyft at my request. Total time 2.5 hours. All went well. More

by Grrrrl5
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Recommend Dealer
Yes
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Jan 27, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us! We're thrilled to hear that your routine service at Sierra Chevrolet went smoothly and that our Lyft transportation option made your visit more convenient. We appreciate your feedback and hope to see you again for your next service. Safe travels! Sincerely, The Sierra Chevrolet Team

January 23, 2025

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I would not recommend at this time because the problem remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to t More

by MARKEEONE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 24, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your concerns with us, Mark. We understand the frustration you're experiencing with the ongoing rattle issue. At Sierra Chevrolet, we value your feedback and want to ensure your vehicle is in perfect condition. We encourage you to reach out to us directly so we can discuss your situation further. Your satisfaction is important to us, and we hope to find a solution together. Sincerely, The Sierra Chevrolet Team

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