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Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia
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Marvin Orellana

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Marvin Orellana

November 22, 2024

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Employee Rating

They are very busy it's nearly impossible to get service in timely manner. Even with appointment ahead of time. More

by Halloween_94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tanya Ruiz

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November 17, 2024

Dealership Rating
Employee Rating

Usually do my car maintenance myself so this was my first time having my car worked on by someone else. They explained what they were charging and did a great job. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your review! We're thrilled to hear that your first experience having your car serviced at Sierra Chevrolet was a positive one. It's great to know that our team was clear about the charges and delivered excellent service. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

November 16, 2024

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They are remodeling, so finding the service department was tricky. However, they still provided great service. More

by jalalau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that despite the remodeling, you received great service at Sierra Chevrolet. We appreciate your understanding during this transition and hope to see you again soon! Sincerely, The Sierra Chevrolet Team

November 04, 2024

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Employee Rating

Marvin was super helpful, answered any question I had. Highly recommended him and his service More

by Franky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Terry Quinn, Tanya Ruiz, Joe Jimenez, John Twiford

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Nov 06, 2024

Sierra Chevrolet of Monrovia responded

Thank you, Franky, for your wonderful review! We’re so glad to hear that you found our service helpful and that Marvin was able to assist with your questions. Your recommendation means a lot to us at Sierra Chevrolet. We look forward to seeing you next time! Sincerely, The Sierra Chevrolet Team

November 03, 2024

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Employee Rating

Great customer service and quick turnaround. Great service and will return for continued service of my car. More

by larryayon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We truly appreciate your feedback and are thrilled to hear that you experienced great customer service and a quick turnaround at Sierra Chevrolet. We look forward to seeing you again for your car's continued service! Sincerely, The Sierra Chevrolet Team

October 24, 2024

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Employee Rating

Good service,fast,nice people. Good, good, good,good, great service,good. Good job,good. More

by esaenz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We truly appreciate your kind words about the service at Sierra Chevrolet. It’s wonderful to hear you had a great experience with our team. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

October 18, 2024

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Employee Rating

Marvin is amazing. He was thorough and communicated well with me. he made sure to let me know what was going on at every avenue and contacted me to let me know my car w More

by LISA.ELDREDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick , Nick

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Oct 22, 2024

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We're thrilled to hear that Marvin provided you with a seamless experience at Sierra Chevrolet. It's great to know that his thorough communication and efficiency made the process easy for you. We look forward to welcoming you back for your next visit, and we'll ensure that Marvin is there to assist you again! Safe travels with your car! Sincerely, The Sierra Chevrolet Team

October 15, 2024

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Employee Rating

Marvin is the best dealership service writer I have ever have experienced! He is knowledgeable and concerned with your happiness with your vehicle! He follows up and ensures that all is good and solved. O More

by sandbug777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2024

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Marvin and the exceptional service you received at Sierra Chevrolet. We're thrilled to hear that he has made such a positive impact on your experience and that you find value in traveling to see us, even during our construction. We’re excited for the improvements ahead and look forward to continuing to serve you. Don’t hesitate to reach out if you need anything else! Sincerely, The Sierra Chevrolet Team

October 15, 2024

Dealership Rating
Employee Rating

Always helpful whenever I take my car to her. Thank you for all the help. More

by JOSEGUZMAN199335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

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Oct 17, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We at Sierra Chevrolet are thrilled to hear that you find our team helpful whenever you bring your car in. Your feedback truly means a lot to us. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

October 11, 2024

Dealership Rating
Employee Rating

Best customer service and support, on time with repairs and call backs, walk in with out appointment well coming More

by FIVESTARROOFING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz

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Oct 14, 2024

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We appreciate your kind words about the customer service and timely repairs at Sierra Chevrolet. It's great to hear that you found our team welcoming and accommodating. We look forward to seeing you again for your next visit! Sincerely, The Sierra Chevrolet Team

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