Marlex Rodriguez

⭐☆☆☆☆ I purchased a car from this dealership, and it required dent repair. I appreciate that the dealership provided a loaner car while the work was being completed. However, I was promised that the required dent repair. I appreciate that the dealership provided a loaner car while the work was being completed. However, I was promised that the repair would be completed today. Today marks the 7th day since I left my vehicle, and I have now been informed that the repair work has not even started. I was already told on the day of delivery that the repair had not yet begun, so it is very disappointing that the vehicle was held for an entire week without any progress. I understand that delays can happen, but a lack of communication and failure to honor commitments is unacceptable. After purchasing a vehicle, I expected much better service and management. Overall, this has been a very frustrating experience. More

Report | Print

Markex Rodrigues is always professional when having my car serviced at Castle Chevrolet. Thank You Markex car serviced at Castle Chevrolet. Thank You Markex More

Report | Print

Spectacular service. Tony and Jody are fantastic. Took care of all my service needs. In and out in less than an hour Tony and Jody are fantastic. Took care of all my service needs. In and out in less than an hour More

Report | Print

Mr marlex was great got me in and out in time need more like him nice guy . like him nice guy . More

Report | Print

The dealership was professional and worked wirh my extended warranty. Received free ride to and from my home. extended warranty. Received free ride to and from my home. More

Report | Print

A very friendly and helpful staff. Thanks again Markex for getting my car back on the road. Thanks again Markex for getting my car back on the road. More

Report | Print

Mike Rodriguez, you were extremely rude to my mother this morning. You had a very nasty attitude. If you all did not have the vehicle that you advertised, you cannot be rude to the customer. My mother came morning. You had a very nasty attitude. If you all did not have the vehicle that you advertised, you cannot be rude to the customer. My mother came to your lot due to what was advertised on your site. For you to walk away and not say a word, was very immature. While I get your “manager” was busy, customer services goes far. Be mindful that you are in sales, you depend on a check from customers, your commission is linked to your sales but xxxx poor customer service to an older woman is pitiful by you. I am disappointed and disgusted by your service. I will also be sending an email to your cooperate so that they can further assist. More

Report | Print

Don’t deal with these clowns! They don’t hold up their end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! More

Report | Print

If I could rate them zero stars I would! Horrible experience with this whole place. The call center, customer service. Especially LOU GUTIERREZ, service manager. Do not get your vehicle serviced here experience with this whole place. The call center, customer service. Especially LOU GUTIERREZ, service manager. Do not get your vehicle serviced here! More

Report | Print

Shortest time ever I was very impressed how quickly my car/repair/oil change was completed in record time. Such a huge improvement from my last experience in December. I was very impressed how quickly my car/repair/oil change was completed in record time. Such a huge improvement from my last experience in December. Everyone gets an A+ rating. More

by Beverly Verified Customer Verified Customer

Report | Print