Mark Wilburn | Page 63

Always nice friendly people at this location. Clean waiting area and service is always great. Clean waiting area and service is always great. More

by mpoole08729 Verified Customer Verified Customer

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Mark is always helpful, approachable, and explains what they did what may be due for service in the near future. they did what may be due for service in the near future. More

by acalabro Verified Customer Verified Customer

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Have bought 3 Subarus and pleased with all. The service and staff are always polite and willing to help. The service and staff are always polite and willing to help. More

by ANGELAMARKOU Verified Customer Verified Customer

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Fantastic service and always doing the best for three customers. This isnthr 6th vehicle I have purchased from this dealership customers. This isnthr 6th vehicle I have purchased from this dealership More

by dustinhand44 Verified Customer Verified Customer

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Very helpful. Wait time was short. Enjoyed snacks and coffee. Received military discount and repairs were thoroughly explained. Wait time was short. Enjoyed snacks and coffee. Received military discount and repairs were thoroughly explained. More

by muclark Verified Customer Verified Customer

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When I get service there the work is completed when promised and the service writers are courteous and answer all of my questions. promised and the service writers are courteous and answer all of my questions. More

by billh0823 Verified Customer Verified Customer

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Friendly and knowledgeable team, that made you feel like priority one! Thank you servicing my Outback! priority one! Thank you servicing my Outback! More

by prddaddy007 Verified Customer Verified Customer

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Very attentive to my needs, Mark very helpful in choosing my tires, Thank you very much my tires, Thank you very much More

by jhoopes55 Verified Customer Verified Customer

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O Given the earlier review, I think it's only fair to share the latest developments regarding our experience with Randy Marion Subaru. After my initial review was posted, I received personal only fair to share the latest developments regarding our experience with Randy Marion Subaru. After my initial review was posted, I received personal calls from Mark and the new Service Manager. I wasn’t expecting a response but it was greatly appreciated. Both Mark and the Service Manager went out of their way to express their sincere apologies for our negative experience. They assured us that they were committed to resolving the situation and fixing the issues. While the problem isn't entirely resolved yet, and it appears that additional maintenance may still be necessary, we do appreciate the transparency and commitment shown by the service center and, in particular, Mark. It's evident that they've taken ownership of the situation, and they're actively working to address our concerns. It's reassuring to see that Randy Marion Subaru is dedicated to improving the customer experience and ensuring that issues are resolved. While we encountered difficulties initially, their willingness to step up and make things right is greatly appreciated. -Updated 11/7/2023 ......................................... Our history with Randy Marion Subaru had been mostly positive until recently. However, our recent encounters with their service department left us deeply dissatisfied. Over the past month, we've been in and out of their shop four times - on 7/25, 7/27, 8/8, and 8/14 - often without a loaner car, and for days at a stretch. The root issue was "random misfire" code. Each time we visited, we were presented with a solution that sounded promising: clean the airflow sensor, replace the airflow sensor, MULTIPLE fuel induction services. Unfortunately, NONE of these fixes worked. What adds to the disappointment is that we've spent close to $1000 in less than a month. This figure is hard to swallow on its own, but then we were told that we'd need to pay an additional $1,600 to clean the intake manifold (which APPARENTLY is the real problem). To be fair, we appreciate the $300 credit offered (it was originally $1,900), but the way this situation has been handled is disappointing. What really stings is the lack of transparency. If we were initially informed that the total cost would be $2000, we might have reluctantly accepted it. However, being slowly drained of our funds while the service team takes stabs in the dark is unacceptable. At this point I can't trust this isn't just another guess and no one wants to part with $1,600 only to have a Check Engine light pop up within a week. It's worth noting that Mark, our point of contact, was professional and patient in answering our questions. However, despite his efforts, the overall experience has left us deeply dissatisfied and questioning our future interactions with Randy Marion Subaru. When it comes to car troubles, we expect solutions, not frustrating and costly guesstimates. More

by lukeagivens Verified Customer Verified Customer

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Mark was very friendly and profesional thanks for the help provided definatly good service. Recommend help provided definatly good service. Recommend More

by Sohey Verified Customer Verified Customer

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