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Mark Stibal

Overview Reviews (112) Inventory (231)

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Mark Stibal

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.8

112 Reviews

4.8

112 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (112) Inventory (231)

Dealership Experience

24 yrs, 9 mos

Languages Spoken

English

112 Reviews of Mark Stibal

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June 08, 2024

Dealership Rating

Employee Rating

I always feel better taking the car to Toyota for any car service and repair work. They know what they are doing and make every attempt to restore your car to normal condition. It was rather costly but I gue service and repair work. They know what they are doing and make every attempt to restore your car to normal condition. It was rather costly but I guess that happens. Everyone, including the shuttle driver who picked us up to return us to Toyota when the car was done, were just very friendly and easy to work with. More

by PBRADLOFF

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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June 04, 2024

Dealership Rating

Employee Rating

Mark was very friendly, quick and helpful both the day we came in with our car issue as well as the day we brought it in to be serviced. came in with our car issue as well as the day we brought it in to be serviced. More

by ktdraper

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 06, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review, Mark was glad to assist you with your car needs. We appreciate your kind words and look forward to seeing you again at Burnsville Toyota for any future services. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 01, 2024

Dealership Rating

Employee Rating

This is our 5th purchase from Burnsville Toyota. We won't go anywhere else! We are soo happy with them!!! We won't go anywhere else! We are soo happy with them!!! More

by nfelcyn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera

Helpful 0

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Jun 04, 2024 -

Burnsville Toyota responded

Thank you for your loyalty, we truly appreciate your continued trust in Burnsville Toyota! We are thrilled to hear about your positive experiences with us. Looking forward to many more great transactions in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Dealership Rating

Employee Rating

Always a great experience. Neil Knutson always takes care of me and so do the other service writers. I was in for a replacement of a part and it was done quickly and profession Neil Knutson always takes care of me and so do the other service writers. I was in for a replacement of a part and it was done quickly and professionally. I was kept notified of the status and the service tech always sends a video explaining what was done. Top notch compared to all the other dealers I have had experience with over 45 years or so. They are the best! More

by rclarillos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Neil Knutson

Helpful 0

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Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the glowing review! It's fantastic to hear that Neil and our service team provided you with top-notch service during your recent visit for a part replacement. I'm thrilled that you found our service to be quick, professional, and informative. I truly appreciate your kind words and your loyalty over the past 45 years. I look forward to continuing to provide you with excellent service in the future. See you next time at Burnsville Toyota! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

Dealership Rating

Employee Rating

Entune and map routing are a bad experience. No update. Advised to continue using iPhone. No update. Advised to continue using iPhone. More

by DAWNNGUYEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 31, 2024 -

Burnsville Toyota responded

Thank you, Dawn, for sharing your experience. We appreciate your feedback and please do not hesitate to reach out to Burnsville Toyota so we can continue working together to address your concerns and improve your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

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Employee Rating

Very happy with the service. My new windshield was installed and ready much quicker then expected. My new windshield was installed and ready much quicker then expected. More

by KLANDBERG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 31, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with us at Burnsville Toyota. We are thrilled to hear that your new windshield installation was completed promptly. We look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

Dealership Rating

Employee Rating

The service center there is good . Only thing they forgot to do is to rest the maintenance air code on our Toyota Highlander . Only thing they forgot to do is to rest the maintenance air code on our Toyota Highlander . More

by TAMIPOTTER84

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 29, 2024 -

Burnsville Toyota responded

Thank you for sharing your kind words about our service center at Burnsville Toyota, Tami. We appreciate you letting us know the oversight with the maintenance air code on your Toyota Highlander. Please feel free to contact me so I can quickly address this for you. We value your business and hope to have the opportunity to serve you again soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

Dealership Rating

Employee Rating

Great! Good service. Shuttle option. Friendly. We will be back again when our car needs service. Good service. Shuttle option. Friendly. We will be back again when our car needs service. More

by LAFOLLETTE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera

Helpful 0

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May 29, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with Burnsville Toyota! We're thrilled to hear you found our service great, shuttle option convenient, and our team friendly. We look forward to welcoming you back for your future car service needs. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 25, 2024

Dealership Rating

Employee Rating

It’s best dealer for ever so thanks and will there next time soon as possible time soon as possible More

by AXMEDQADAR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera

Helpful 0

Report | Print

May 29, 2024 -

Burnsville Toyota responded

Thank you for the glowing review! We're thrilled to hear that you had such a positive experience with us at Burnsville Toyota. We can't wait to welcome you back on your next visit. See you soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 25, 2024

Dealership Rating

Employee Rating

Good job done okey for nest time perfect and excellent customer service i will always customer service i will always More

by Odoiharry59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

Helpful 0

Report | Print

May 29, 2024 -

Burnsville Toyota responded

Thank you for the kind words and the 5-star rating! We are delighted to hear that you had a perfect and excellent customer service experience with Burnsville Toyota. We look forward to welcoming you back in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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