Mark Brookins
Mark Brookins at Lithia Hyundai of Anchorage
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Mark Brookins

Parts Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.9
42 Reviews

Dealership Experience

11 yrs, 11 mos

Industry Experience

11 yrs, 11 mos

4.9

42 Reviews

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42 Reviews of Mark Brookins

October 24, 2024

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Employee Rating

The dealership is Awesome Everytime I visit, no problems. Timing could be better on appointments. More

by upperone49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hayden Baker

Oct 25, 2024

Lithia Hyundai of Anchorage responded

Thank you for your feedback! We're glad to hear that you consistently have a positive experience at Lithia Hyundai of Anchorage. We appreciate your suggestion regarding appointment timing and will work on improving this aspect. We look forward to your next visit!

October 21, 2024

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Overall service especially the front desk people who are very courteous and kind and overall service was outstanding More

by Emendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2024

Lithia Hyundai of Anchorage responded

We appreciate your wonderful review, Emendes! It’s heartening to hear that our front desk staff made such a positive impression with their courtesy and kindness. Thank you for recognizing their efforts! We hope to serve you again soon!

September 06, 2024

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I just want to thank for checking my engine and kept it for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry ( More

by Emendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Lithia Hyundai of Anchorage responded

Thank you for the heartfelt review! We're glad to hear our team at Lithia Hyundai of Anchorage provided excellent service and made a positive impression. Your kind words about Christian, our greeter, and the rest of the staff mean a lot to us. We appreciate your support and look forward to serving you again!

August 30, 2024

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Blayke was very courteous and did a great job of answering all of my questions. More

by MIKEGINB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2024

Lithia Hyundai of Anchorage responded

Thank you for your kind words about Blayke, Mike! We're delighted to hear that you had a great experience and that all your questions were answered. If you need anything else or have more questions in the future, we're here to help!

August 23, 2024

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I don’t have any complaints. and you were polite any respectful!:):) vary satisfied thank you More

by Imark watts
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes, Jason HESS

Aug 26, 2024

Lithia Hyundai of Anchorage responded

It’s wonderful to hear from you, Imark! We’re delighted that you had a positive experience and found our team to be polite and respectful. Thank you for your kind words and satisfaction. If there’s anything more we can assist with, just let us know!

June 03, 2024

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This center needs to hire a service manager, not share one from KIA, also, when you have to pinpoint an issue, why have a mechanic, thats the negative side, the positive, the Mechanic that worked on my fu More

by GOLDIE130
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2024

Lithia Hyundai of Anchorage responded

Hello, I deeply regret to hear about your dissatisfaction. I want to assure you that our goal is to go above and beyond for our customers, and I am disappointed to see that this must not have been the case. At your convenience, please contact me so that we can turn this experience around for you. Moises Gonzalez - Service Manager - 907-762-5752

June 01, 2024

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Took care of an urgent matter with one of my tires having a screw lodged into it without booking an appointment online. Also the tire arrived within 24hrs and was repaired! Thank you so much! More

by Geordiethisisme
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dante Fuentes

Jun 03, 2024

Lithia Hyundai of Anchorage responded

We're glad to hear that our team at Lithia Hyundai of Anchorage could quickly resolve your tire issue! Thanks for sharing your positive experience with us. Safe travels ahead!

April 06, 2024

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Employee Rating

Arturo was fantastic to deal with. He went above and beyond to ensure my buying experience was hassle free. Justin was up front and explained warranties and maintenance on my Kona. Art More

by GIBSONAFS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Konstantynowicz , Arturo, Fernandez

Apr 09, 2024

Lithia Hyundai of Anchorage responded

We're thrilled to hear that Arturo, Justin, and Jessica provided you with exceptional service at Lithia Hyundai of Anchorage. Ensuring a hassle-free buying experience and addressing any issues promptly are top priorities for us, and we're delighted that we met your expectations. Your recommendation means a lot to us, and we appreciate your support. We look forward to serving you again in the future!

January 23, 2024

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Nice and helpful so appreciate for service . Nice and pleasant staff and great customer experience . More

by AVUGAR55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2024

Lithia Hyundai of Anchorage responded

Hi, Thank you for sharing your positive feedback about Lithia Hyundai of Anchorage! We're thrilled to hear that our staff was nice, helpful, and provided a pleasant customer experience. We appreciate your kind words and look forward to serving you again in the future.

December 15, 2023

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Employee Rating

Courteous and competent. Trustworthy and honest. They try to be accommodating to one’s schedule. More

by BVERLYM70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2023

Lithia Hyundai of Anchorage responded

We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. We're glad to have been able to accommodate your schedule and provide you a 5-star experience. Til' next time!

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