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Joshua Shook
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Joshua Shook
Express Lube Advisor
Lithia Hyundai of Anchorage
5400 Old Seward Hwy
Anchorage, AK 99518
93 Reviews
Dealership Experience
4 yrs, 5 mos
Industry Experience
4 yrs, 5 mos
93 Reviews
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93 Reviews of Joshua Shook
May 17, 2024
I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More
by cammeron.hull
Verified CustomerOther Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Hayden Baker
Helpful 
November 17, 2023
Great customer service! Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. Great communication. They always make sure I know what’s going on. The text messages are great way to communicate. More
by BECCAPOOH22
Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Travis Richardson , Dana
October 20, 2023
Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships The timing communication was the best I would highly recommend Hyundai dealerships More
by jbrown1760
Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Felipe Soriano-Sosa, Hayden Baker, Matthew Dean
October 19, 2023
I prefer Lithia Hyundai because as everyone knows Lithia Hyundai is the best Lithia in anchorage Hyundai is the best Lithia in anchorage More
by CKofoid
Other Employees Tagged: Kevins Mercedes
September 12, 2023
In for oil change and tire rotation. Success in getting convenient appointment, waited, and got call for in-time completion. But they couldn't find my fob at desk. Spent 15 minutes looki Success in getting convenient appointment, waited, and got call for in-time completion. But they couldn't find my fob at desk. Spent 15 minutes looking for car and fob. Turned out still on rack awaiting further word from front desk on possible additional service. Pretty disorganized More
by PAT45
August 27, 2023
Unable to open my doors without paying 5000. 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Mana 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Manager. Not happy with Service center right now at all. But Kevin is always great and tries his best. The rest are in need of serious training. More
by McCray6
Other Employees Tagged: Kevins Mercedes, Elizabeth Strickland, Matthew Dean
August 01, 2023
Tbe technicians did their job well. Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would Everything was taken care that was needed. Joshua was very helpful. He even made sure to ask me if anything was not completed. And if so, he would have it done. Lithia gets a lower rating, though, because the service was slow. I had an appointment and was told it would take half hour. It took closer to a hour and a half. I do appreciate that there is a comfortable wairing area and beverages to drink while we wait. Everything was very clean. More
by LISA BALLAIN
