Marcos Gonzalez

The experience so far has been great during a very busy time of the year. time of the year. More

by jpf0 Verified Customer Verified Customer

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Rafael the manger of this dealership really is capable of handling unexpected situation, I had big problem with my son’s deal for different car which handled by another sales person Andrew and Rafael did his handling unexpected situation, I had big problem with my son’s deal for different car which handled by another sales person Andrew and Rafael did his best to resolve the problem as much as been expected ,this experience was mixed of bad and costly situation ,but end it up with opening way for better deals in future for me and my friends and family. More

by KAMMILANI Verified Customer Verified Customer

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The best experience I have ever had at a dealership! The entire staff worked with me until I was completely satisfied and left with a smile on my face! I highly recommend this dealership The entire staff worked with me until I was completely satisfied and left with a smile on my face! I highly recommend this dealership More

by Carolynkazanchy Verified Customer Verified Customer

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⭐️⭐️ (Post-Sale Experience Feedback) After the sale was completed at Mazda of Naples, I discovered several aspects of the transaction that I hadn’t fully understood at the time of purchase, including p was completed at Mazda of Naples, I discovered several aspects of the transaction that I hadn’t fully understood at the time of purchase, including products and financial arrangements I did not knowingly choose. I also came to believe that the lending institution (Wells Fargo), the dealership, and the warranty company were working in coordination in a way that steered my purchase and financing toward options I didn’t fully understand or agree with. Overall, the experience left me uneasy and has made me consider other dealerships in the area for future vehicle purchases. More

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Very clean, everyone was very friendly. I feel like they really cared about me and my satisfaction I feel like they really cared about me and my satisfaction More

by jjannunez Verified Customer Verified Customer

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I had a great experience! Staff was super friendly and I got a great deal with my car purchase! Staff was super friendly and I got a great deal with my car purchase! More

by baileetipton10 Verified Customer Verified Customer

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Exceptional dealership… knowledgeable, and friendly sales staff… auxiliary staff willing to help in anyway they can… Liz in Finance was also very helpful. staff… auxiliary staff willing to help in anyway they can… Liz in Finance was also very helpful. More

by crovo8 Verified Customer Verified Customer

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Over the phone started off great i received my approval earloin the day . I got off work early drove 2.5-3 hour from Okeechobee to Naples arrived Marcos showed us the truck everything was good . We had to earloin the day . I got off work early drove 2.5-3 hour from Okeechobee to Naples arrived Marcos showed us the truck everything was good . We had to wait on the finance manager he was busy and that’s fine. Meanwhile, we found some things wrong with the truck they were having it looked at we get back to see the finance manager finish up with him about 8:45 pm we couldn’t find Marcos. We finally locate Marcos and ask him where the truck is. He says it’s in the shop still they found that it needed wheel bearings so the mechanics put new wheel bearings on the truck. They looked at the sunroof did not fix it. You looked at the steps they fix them so Marcos told me they’re taking the truck for a test drive and it’ll be done in 10 minutes at this time. It’s probably 10 PM 10 minutes goes by no truck 30 minutes goes by no truck 45 minutes no truck about 11:50 PM he shows up with the truck and says they tried to do an alignment but it wouldn’t work. The sunroof isn’t fixed. It’s midnight my daughter has school tomorrow. I have work at 4 AM and I have a 2 1/2 3 Hour Dr. ahead of me then he wants to fill up my truck and follow him to the gas station and I denied the gas because that would’ve been another 30-40 minutes added to my time we didn’t eat dinner we went straight to the dealership. So needless to say, I was not happy. There was another salesman there helping us find Marcos asking him where the truck is these people need to get home he was more involved in our sales then Marco was. Finance manager was great. The other salesman was great. My experience and Mazda was not too great , Marcos not great . 2017 ford f150 platinum the alignment is not right. The sunroof is stuck open. We need to get it fixed and to come over there is a 2 1/2 3 Hour Dr. now looking forward to it. More

by John giesy Verified Customer Verified Customer

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Really had a great experience definitely would refer them to friends and family no high sales pressure to friends and family no high sales pressure More

by JEREMYGIBSON1971 Verified Customer Verified Customer

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I found the people I was involved with were wonderful in answering all my questions. answering all my questions. More

by RTWOMOES Verified Customer Verified Customer

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