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Marcell Saavedra
Marcell Saavedra at Nissan of Torrance

Marcell Saavedra | Page 25

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
325 Reviews
4.8

325 Reviews

Write a Review

325 Reviews of Marcell Saavedra

March 25, 2025

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Employee Rating

Brought my car in for a maintenance inspection and oil change. Inspection was done quickly and they sent a detailed video and list of maintenance suggestions afterwards - super helpful. More

by lexitodde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Nissan of Torrance responded

Hello, thank you for your kind review. We are happy you found the video sent by our technician helpful. We are happy to pass along your comments to the team here at Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 21, 2025

Dealership Rating
Employee Rating

Good service professional courteous helpful 👍👍👍👍 good hood good good good good good goof hood goof More

by ramsarita27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Nissan of Torrance responded

Hello, thank you for the high star rating and your positive comments. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2025

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Employee Rating

Did not fix the problem the first time had to Come in again and not sure if the problem is still in effect. Have is the wrong key when we picked up the vehicle. More

by Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo , Capri Blas, Richard Burns, David Campos, Jimmy Vasquez

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Mar 20, 2025

Nissan of Torrance responded

We are disappointed to hear that you did not have a more positive experience. We'd like the opportunity to discuss this with you. Please reach out to us at (310) 536-4000 x2225 or x2249 at your earliest convenience. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2025

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Employee Rating

Service was ok but had to spend 30 mins on calls to simply get on a ride back to pick up the car, service advisor never answered the call or text More

by MATTEO.SISMONDA
Recommend Dealer
No

Other Employees Tagged: Marcell Saavedra

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Mar 20, 2025

Nissan of Torrance responded

Hi Matteo, we regret to hear that your recent experience was anything less than exceptional. This will be addressed with Marcell and our Service Manager, as we understand that communication is key. We hope you are willing to give our team another opportunity. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2025

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Employee Rating

Jimmy provides exceptional service from the beginning of having my car serviced, keeps me informed of what’s needed and gets it fixed timely. Thank you Jimmy for your continuous superior customer service More

by LEISAHERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Vasquez

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Mar 20, 2025

Nissan of Torrance responded

Hello Leisa, your review means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2025

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Employee Rating

Some service reps lack customer service as Ive noticed from my past experience. However, Capri was very good. More

by RONJBO57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo , Capri Blas, Richard Burns, David Campos, Jimmy Vasquez

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Mar 20, 2025

Nissan of Torrance responded

Hello Ron, thank you for taking the time to tell us about your experience with our team. We are disappointed to hear that your past experience was not the best. However, I am happy to hear that Capri was able to turn your experience around and make it a positive one. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 06, 2025

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Employee Rating

It’s good, each time I call and make an appointment the representative that helped me are very nice and helpful to my needs More

by CAROLLOUISE413
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Nissan of Torrance responded

Hello Carol, we're glad you had such a wonderful experience with us! Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 06, 2025

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Employee Rating

I like this dealership very much and I always use Torrance Nissan for my car. More

by COMMANDERFAE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Nissan of Torrance responded

Hello Commander Fae, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 06, 2025

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Employee Rating

Been with Nissan for many years first time with this car. Four maintenance so far, good More

by SUPERKARENMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Nissan of Torrance responded

Hello, we appreciate your positive review. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 06, 2025

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Employee Rating

Excellent customer service they go above beyond in the service dept and the whole place all around !! More

by 424GARCIAERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Enriquez, Miguel Gonzalez, Lily Bandea, Jesus Rosales , Marcel cruz

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Mar 10, 2025

Nissan of Torrance responded

Hello Erick, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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