Marcell Saavedra | Page 22

Nissan of Torrance responded

Hello, we pride ourselves on customer service and we understand your frustration regarding your warranty issue. As a dealership, we are not authorized to approve or deny warranty repairs ourselves. All warranty repairs must be approved by the manufacturer or the warranty provider directly, based on their specific terms and conditions. We are more than happy to repair your vehicle so as long as we have authorization to do so. We understand that you have escalated your concerns to Consumer Affairs. Please understand that we are following the required process set by the warranty issuer. If you should need anything from us while you have an open case, please let our team know, we are more than happy to assist in any way we can. Best of luck to you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention, unfortunately based on your username on this review we were unable to find you in our database. We are disappointed to hear that your visit was anything but pleasant. Based on the information provided sounds like you paid for a diagnostic, this is far from our price range for oil changes. We would like the opportunity to further discuss as we believe this amount is an error. Please contact us at your earliest convenience at 310-536-4000 x2225 or x2249, we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Marc, thank you for taking the time to leave a review for us at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Lanidac, thank you so much for your positive comments about Nissan of Torrance! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marcus, we appreciate your positive review about your recent experience with us! We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi David! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager