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Marcell Saavedra
Marcell Saavedra at Nissan of Torrance

Marcell Saavedra | Page 20

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
325 Reviews
4.8

325 Reviews

Write a Review

325 Reviews of Marcell Saavedra

July 09, 2025

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Employee Rating

The people in the dealership are very friendly and courteous.A loyal customer for 9 years. More

by JUNELS3
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Service Time
Recommend Dealer
Yes
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Jul 11, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you've had such a positive experience at Nissan of Torrance. We thank you for your loyalty, it truly means so much to our team. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 07, 2025

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Employee Rating

Very unprofessional. I was not notified about the status of my vehicle. I had to call each time to find out what is going on. More

by Rdj
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 10, 2025

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thanks for bringing this matter to our attention, we will address this and take it as an opportunity to coach our team as communication is key! We hope you are willing to give us another opportunity. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 05, 2025

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Employee Rating

The staff is always professional and helpful. My service agent is very knowledgeable and helpful. He always gives me feedback on time More

by U.NWUWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Vasquez

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Jul 10, 2025

Nissan of Torrance responded

Hello, thank you so much for your positive comments about your visit to Nissan of Torrance service department! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 05, 2025

Dealership Rating
Employee Rating

Excellent customer service and very thorough. Excellent communicator and courteous. Attentive to customer needs and assuring the customer understands the service being performed. More

by ESATTAR78
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

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Jul 10, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you again for leaving us such an excellent response! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 04, 2025

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Employee Rating

Everyone was very attentive and polite. The device was great 😊 . From the beginning to the end . More

by PAKO_310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Capri Blas, Richard Burns, David Campos, Jimmy Vasquez

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Jul 10, 2025

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 02, 2025

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Employee Rating

Good service Marcell new what he was talking and service my vehicle check engine light More

by sergio89100
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

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Jul 04, 2025

Nissan of Torrance responded

Hello Sergio, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 02, 2025

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Employee Rating

Such great service. Marcel has helped me tremendous. So happy to work with this dealerships More

by MARTELPOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 02, 2025

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Employee Rating

I had to take the car back due to the tires weren't rotated but when I did Marcel and David went above and beyond my expectations. I am humbled and so grateful for the kindness they gave me, I hope and More

by Sofia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Campos

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Jul 04, 2025

Nissan of Torrance responded

Hello Sofia, we are sorry to hear that your tires weren't rotated but glad our team was able to turn your experience into a positive one. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 01, 2025

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Employee Rating

The dealership looked clean and had a lot of space to wait for the cars. My biggest issue was with Marcel's lack of communication. He was nice enough but his follow-through was lacking. This put a needle More

by BeBetter
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Elizabeth Reyes

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Jul 04, 2025

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention as we are always looking for ways to improve our services. This has been addressed as we understand the importance of communication. We hope you are willing to give our team another opportunity. Thank you once again for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 01, 2025

Dealership Rating
Employee Rating

Responsive. Clear communication of the work my service history and the estimate. Good fair advise. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Nissan of Torrance responded

Hello Michael, we are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for letting our team know how we did! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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