Marcell Saavedra
Marcell Saavedra at Nissan of Torrance
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Marcell Saavedra

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.6
97 Reviews
4.6

97 Reviews

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97 Reviews of Marcell Saavedra

April 23, 2025

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Employee Rating

They did not check my Battery, I had to get a new battery the very next day after my service was performed More

by AMINTULSHI
Recommend Dealer
No

Other Employees Tagged: Marcell Saavedra

April 13, 2025

Dealership Rating
Employee Rating

Marcell is an excellent customer service representative. Kept me updated on progress and answered all of my questions More

by Mazda25
Recommend Dealer
Yes
Apr 17, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Marcell. Your satisfaction is our top priority. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 09, 2025

Dealership Rating
Employee Rating

I came in to check on my battery because all of the power in the car was completely out. Marcell assured me that it probably wasn’t a big deal, he also notified me that it will be covered under factory warra More

by MARCUSAPRUITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Nissan of Torrance responded

Hello Marcus, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Please don't hesitate to reach out to us if there's anything more we can do! Thank you again for letting our team know how we did! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 09, 2025

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My first time servicing my vehicle at Torrance Nissan and will definitely be back! Marcell provided amazing customer service. The updates provided on my vehicle maintenance were definitely a plus! More

by Cirene17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Your satisfaction is our top priority. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 09, 2025

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Employee Rating

They lie to the customer and get you to buy the max care and they don't fix your car don't by a car from them or the max care plan it's a no joke More

by DIXONCATHY256
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Apr 11, 2025

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 08, 2025

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Employee Rating

Service reps were very friendly and acommadting. I called multiple times and Marcel did a great job updating me More

by Jazz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Nissan of Torrance responded

Hello Jazz, we appreciate your positive review about your recent experience with us! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 03, 2025

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Employee Rating

Marcell was very friendly knowledgeable and professional. He made my experience 5 star. Thank you Dave More

by DEDEROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

Apr 07, 2025

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional, we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 02, 2025

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Employee Rating

The treatment is awesome and outstanding especially MARCELL is the best part of the experience More

by ShellyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Apr 07, 2025

Nissan of Torrance responded

Hello Shelly, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Marcell will be happy to hear that he was the best part of your experience. Thank you again and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 02, 2025

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Employee Rating

Took my car in for a failed FACTORY tps for a brand new 2024 Nissan z nismo . They forgot to put my lock lug nut that I paid $395 for as an add on at the dealer , so I had to go back and get it reinstalled More

by 424GARCIAERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 07, 2025

Nissan of Torrance responded

Hello Erick, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I have addressed your concerns with our Accounting Department and should have your concern resolved soon. I will follow up with you on Monday 4-7-25 to provide you with further details. Thank you for bringing this to our attention, we look forward to turning your experience around. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2025

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Employee Rating

My experience was courteous and professional. My wait time wasn't long. The waiting area was clean and quiet. More

by DMILLERDA42
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

Apr 04, 2025

Nissan of Torrance responded

Hello, we are very happy to have provided you with such a positive experience! Glad you enjoyed our waiting area. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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