Marc Gauthier
Marc Gauthier at Empire Ford Inc.
Refer Me

Marc Gauthier

Sales Consultant

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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3.9
26 Reviews

Dealership Experience

25 yrs, 7 mos

Industry Experience

37 yrs, 3 mos

Specialties & Trainings

gen sls mgr,salesman

3.9

26 Reviews

Write a Review

26 Reviews of Marc Gauthier

April 05, 2025

Dealership Rating
Employee Rating

One of the easiest dealerships I've worked with. Marc was helpful. Unfortunately, Marc was not working on the day I picked up my truck and I missed the crack in the window. Marc was very responsi More

by john@paynefamily.zone
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 16, 2025

Empire Ford Inc. responded

Dear john@paynefamily.zone, Thank you for your recent truck purchase and your 5-star review! We're happy to hear that your salesperson, Marc, was very helpful and responsive. Welcome to the Empire Ford family!

February 17, 2025

Dealership Rating
Employee Rating

The dealership had a very organized and welcoming culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of m More

by jrcameron1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce Sewall, Josh Kidwell

Feb 18, 2025

Empire Ford Inc. responded

Dear jrcameron1998, Congratulations on your first purchase from a dealership! We are so happy you choose Empire Ford and we thank you for sharing your experience. Welcome to the Empire Ford family!

December 03, 2024

Dealership Rating
Employee Rating

Sold me a lemon charged me $10,000 had the truck for a week Ford Ranger More

by heavyeqopp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

November 16, 2024

Dealership Rating
Employee Rating

This dealership is awful. They are a bunch of liars and scam artists. Don't trust anything they say or sell you. More

by Angellovesaruba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

October 08, 2024

Dealership Rating
Employee Rating

They helped me get exactly what I wanted. The order process was easy and communication was great. More

by thomas.j.ouellette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

Empire Ford Inc. responded

Dear Thomas, Congratulations on the purchase of your vehicle! We truly appreciate you taking the time to leave a 5-star review!

August 21, 2024

Dealership Rating
Employee Rating

Has always provided me with high quality service. Recently purchased a new p/u some problems registering it but they got it done Thankful. More

by bbdlg77
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tyler Torres, Robert McMahon

August 19, 2024

Dealership Rating
Employee Rating

Everything took way too long and the truck was not ready for the pick up time so I had to take it home without being cleaned or detailed More

by Kevinbarnes820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 21, 2024

Empire Ford Inc. responded

Dear Kevinbarnes820, We are sorry to hear that you were disappointed with your experience. We strive for complete customer satisfaction. We have been understaffed and therefore, it may have taken longer for the process, so we apologize for the inconvenience. We hope you are happy with your vehicle and will consider us for future service.

August 04, 2024

Dealership Rating
Employee Rating

Nobody ever seems to have an answer for you with questions that you have Top management never seems to be there to give answers More

by rztraxjd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce Sewall, Roberto Perez , Amanda Barone, Elvis Guay, David Pacheco

Aug 20, 2024

Empire Ford Inc. responded

Dear rztraxjd, I'm sorry that you were not pleased with your experience here. I wasn't sure if you were referring to our Sales or Service Departments. Please feel free to call or email Tyler Torres, our GM at 508-730-1000 or ttorres@empirefordinc.com for assistance.

April 16, 2024

Dealership Rating
Employee Rating

Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. More

by Jpdorego
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Torres, Robert McMahon , David Allende, John Silva, Jason Vasconcellos

Apr 22, 2024

Empire Ford Inc. responded

Jpdorego, Thank you for doing business with Empire Ford! We know there are many Ford dealers to choose from and we appreciate you doing business with us. We're so pleased to hear that you received "unbeatable service" and that our staff "cares about getting you what you want at a great price!"

March 12, 2024

Dealership Rating
Employee Rating

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smell More

by Christine Rossi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: John Silva, Jason Vasconcellos

Mar 15, 2024

Christine Rossi responded

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

Mar 15, 2024

Christine Rossi responded

Christine Rossi responded publicly on 3/14/24 8:24 PM Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

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