MELVIN RIVAS | Page 3

I had an excellent experience with the Service Department at Land Rover Alexandria. Kevin was the service advisor who assisted me, and he was professional, knowledgeable, and attentive throughout the entire at Land Rover Alexandria. Kevin was the service advisor who assisted me, and he was professional, knowledgeable, and attentive throughout the entire process. He kept me informed, answered all of my questions, and made sure everything was handled smoothly from start to finish. I really appreciated his outstanding customer service and the care he showed throughout my visit. Thank you, Kevin, and the entire Land Rover Alexandria Service team, for providing such a positive experience. I would definitely recommend this dealership for their excellent service. More

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Very accommodating and they actually listen to what you are saying. Highly recommend using them for your service! are saying. Highly recommend using them for your service! More

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Senior Service Advisor Yujin Lee consistently delivers exceptional customer service. From the moment you arrive, she makes you feel like a valued customer by taking the time to listen, communicate clearly exceptional customer service. From the moment you arrive, she makes you feel like a valued customer by taking the time to listen, communicate clearly, and ensure every concern is addressed. Her professionalism, attention to detail, and genuine care for her customers’ needs truly set her apart. Yujin goes above and beyond to make the service experience smooth, transparent, and stress-free. It’s rare to find someone so dedicated to both customer satisfaction and excellence. Because of her outstanding service, I always feel confident bringing my Land Rover in for maintenance. She is a tremendous asset to the dealership, and I highly recommend working with her. More

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Superb service! Responsive and professional personnel throughout. Special acknowledgement to Kevin and Melvin in service. Best in class!! Responsive and professional personnel throughout. Special acknowledgement to Kevin and Melvin in service. Best in class!! More

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Melvin, was so great and the best experience I have had since purchasing my car in 2023. He was so helpful and made me want to keep my truck, after contemplating on trading it in.. he is a great listener since purchasing my car in 2023. He was so helpful and made me want to keep my truck, after contemplating on trading it in.. he is a great listener and patient. Thanks Melvin More

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Great service and excellent customer support from the team and the staff who helped us with our vehicle repairs and maintenance. team and the staff who helped us with our vehicle repairs and maintenance. More

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This is the worst dealership in the entire DMV area. I will never ever buy anything from them again. Their service department is worst than a roadside mechanic. My 2024 Range Rover sport developed a I will never ever buy anything from them again. Their service department is worst than a roadside mechanic. My 2024 Range Rover sport developed a battery problem and will not start without Jumpstart. They had it for 3 days and turn around to tell me that they didn't find any fault. The service adviser is a very unprofessional adviser More

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Ali is an awesome Tech and trained me on all my bells and whistles of my newly purchased 2026 RR Sport. He is very patient and knowledgeable with the RR products. He was accommodating whereas I can split m whistles of my newly purchased 2026 RR Sport. He is very patient and knowledgeable with the RR products. He was accommodating whereas I can split my session so I don’t become overwhelmed with information. I look forward to learning more with Ali in my next session. Hugo KUDOS goes to Ali!!!!💯😇 More

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We had a great experience during our most recent experience with Landrover Alexandria. Melvin provided outstanding customer service and was able to address our concerns, making the process seemless. experience with Landrover Alexandria. Melvin provided outstanding customer service and was able to address our concerns, making the process seemless. We also want to recognize Roger for his outstanding leadership and professionalism. Roger is an exceptional representation of the Land Rover brand and we really appreciate him taking time to listen to our situation and take our safety concerns with our vehicle seriously. Also would like to give a shout out to Thomas R. who did an outstanding job as our service rep during a previous visit. Tom took great care of us during a frustrating time and we really appreciate his hard work and customer service. Thank you LR team. - Rhoda and Sal More

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Thanks Melvin for the outstanding service you provided on my previous visit to Land Rover! Everything was great! Thank you for taking good care of my vehicle and ME! Very professional, knowledgeable and deta my previous visit to Land Rover! Everything was great! Thank you for taking good care of my vehicle and ME! Very professional, knowledgeable and detailed about the service my vehicle needed. You have been the BEST Service Advisor at Land Rover I’ve had lately. I'm grateful for the service you provided me! More

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