ROGER WILDERMUTH

Every interaction with a team member at Land Rover Alexandria is professional and friendly. They all go out of their way to ensure my sales or service experience goes as smoothly as possible Alexandria is professional and friendly. They all go out of their way to ensure my sales or service experience goes as smoothly as possible More

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BUYER BEWARE. I have a 2023 Range Rover Sport that was rendered completely inoperable by the vehicle’s OWN security system. Both smart keys were deactivated simult I have a 2023 Range Rover Sport that was rendered completely inoperable by the vehicle’s OWN security system. Both smart keys were deactivated simultaneously with zero warning. When I contacted the dealer they immediately quoted me $3,000 for a new KVM module replacement. After I pushed back and contacted Land Rover corporate they suddenly dropped it to $640. My car is still under full factory warranty and this is a known design defect across all 2022+ Land Rover vehicles. They tried to take advantage of me and charge $3,000 for a software issue on a car that is still under warranty. Do not let them upsell you on expensive hardware replacements before attempting a software reactivation first. I have an open corporate case and BBB complaint filed. Land Rover needs to do better by their customers. Be aware and do your research before authorizing any repairs. More

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Our sales advisor Jerome was exceptionally insightful. He listened carefully to our driving needs recommended a model that is fit for purpose. Also found us a new model that was discounted. He was calm, s He listened carefully to our driving needs recommended a model that is fit for purpose. Also found us a new model that was discounted. He was calm, substantive and attentive. Ali, who trained us on the vehicle tech was wonderfully patient and spoke in non tech terms we understood. Also, the manager was very generous to give us a significant discount on the steps we added. More

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