Luke Nienaber

Awesome experience yesterday - 3. 5 hours from start to driving away in a new vehicle. We talked about vehicles, selected one to test drive, negotiated a fair price, executed all the 5 hours from start to driving away in a new vehicle. We talked about vehicles, selected one to test drive, negotiated a fair price, executed all the paperwork, got the vehicle gassed and detaied, set up phone and vehicle controls, with and experience that was very pleasent and even enjoyable. Thanks Luke!! More

Report | Print

Corwin Toyota will cut corners, and you will pay the cost. We purchased a vehicle (less than five years old, ~70,000 miles) from Luke at Corwin Toyota. JR was the supervising manager, and our finance cost. We purchased a vehicle (less than five years old, ~70,000 miles) from Luke at Corwin Toyota. JR was the supervising manager, and our finance representative was JB. We were sent home without the correct paperwork to insure, register, or pay the loan for the car. I had to follow up with JB, and they eventually created a new flash drive for us to pick up with the documents we should have received at the time of sale. A few weeks later, one of the tires stopped holding air. We brought the car to Corwin’s service department. The technician told us that the tires did not look good and were cracking on the sides and leaking air. When we explained that we had just purchased the vehicle from them about five weeks earlier, they told us to speak with our salesperson, Luke, right away. Luke told us that the service employees “don’t get paid until they make sales,” so they will always tell customers they need new tires. These service employees the same people who inspected the car five weeks earlier and cleared it for sale -- so we were quite confused. We took the car to a second tire shop for another opinion. They immediately put the spare tire on and said all four tires were in bad shape, with the front two showing dry rot and needing to be replaced as soon as possible. When we spoke with Luke again, he said “retail tires are a scam” and advised us not to purchase from Corwin or any other professional tire shop. He said he had looked up some tires on Facebook Marketplace on our behalf. He apologized many times, and when I asked if there was anything he could do to make things right, he said he would check and get back to us. He did not follow up. I called again, and Luke said the tires were “good enough to pass inspection” because they “just check tread depth,” and that there was nothing more they would do. [UPDATE: After receiving a reply to this review on another platform encouraging me to call customer service, I spoke with Cherie, the head of customer service. She said she would speak with the Sales Manager and General Manager. After doing so, she told me they would not take further action because the tires had “passed inspection.” When I asked what advice she would give me if I were her daughter, she said, “we all get burned,” and encouraged me to do better research next time. She referred to my experience as a “lesson learned.” I also learned that the response to my review was automated -- no one actually cared or wanted me to call.] This was our first time buying a car. We trusted that Corwin was a reputable dealership and did not get a third-party inspection. I will not make that mistake again. Do not trust Corwin Toyota. I’m grateful nothing worse happened, but we now need to replace all four tires less than six weeks after purchasing the vehicle. We will also be getting a full inspection from another mechanic in case anything else was overlooked or misrepresented in the "inspection" completed before sale. More

Report | Print

Corwin will cut corners, and you will pay the cost. We purchased a vehicle under 5 years old with ~70,000 miles on it from Luke at Corwin, supervised by JC. Our finance person was JB. After being We purchased a vehicle under 5 years old with ~70,000 miles on it from Luke at Corwin, supervised by JC. Our finance person was JB. After being sent home without all the proper paperwork from JB (I had to follow up and have them create a new flash drive of the information we needed to insure, register, and pay the loan for the car) things were fine for a few weeks. Then, one of the tires stopped holding air. We took it to Corwin's shop directly and they said that the tires were in bad shape due to cracking on the sides that were leaking air. When we told them we had only purchased the vehicle from them about 5 weeks ago, they suggested we go speak to our salesperson, Luke. We were then told by Luke that people in the shop "don't get paid until they make sales," so they would always tell you you need new tires. (Remember -- these are the same people who performed the inspection 5 weeks earlier and cleared the tires for sale to us.) We then brought the vehicle to a different tire shop for a second opinion. They put on the car's spare tire. We were told that all four tires were bad, but the front two were in bad enough shape and would need to be replaced ASAP. We spoke to Luke again and he told us that "retail tires are a scam" and that we would be better off not purchasing tires from Corwin or any other professional tire sales location. He said he had looked on Facebook Marketplace on our behalf and found some good tires we could buy. On this call he apologized several times. When I asked if there was anything he could do to put action behind that apology, he said he would ask and get back to us. We did not hear back. I called again to follow up and Luke said that since the tires were "good enough to pass inspection" because they "just check tread depth" we are out of luck. As it was our first time purchasing a car, we trusted that Corwin was reputable and honest, and chose not to have a third party inspection performed on the car. I will never make this mistake again. Do not trust Corwin Toyota. I am very thankful that my husband didn't get in a wreck because of the bad tires. We will now have to go replace all four tires less than 6 weeks after purchasing this vehicle. We will also be getting a new inspection on the vehicle in case anything else was missed, purposefully overlooked, or outright false on the inspection we were provided during our purchase. More

Report | Print

Luke was excellent - Honest and transparent throughout the entire process. We really enjoyed working with him. the entire process. We really enjoyed working with him. More

by JENNIFER@STEPPINGFORWARDTECH.COM Verified Customer Verified Customer

Report | Print

Good Experience. Luke and the team were easy to deal with and we walked away satisfied. Not an easy thing to do at a dealership. Luke and the team were easy to deal with and we walked away satisfied. Not an easy thing to do at a dealership. More

by 3rdgenTacoma Verified Customer Verified Customer

Report | Print

Corwin Toyota is top notch in every way Everyone is friendly and respectful. They go out of their way to do a great job! friendly and respectful. They go out of their way to do a great job! More

by SUZIE.BROUILLETTE Verified Customer Verified Customer

Report | Print

Luke was great to work with he met all my needs and was very understanding. I would highly recommend him in the future very understanding. I would highly recommend him in the future More

by MHAIGDOG Verified Customer Verified Customer

Report | Print

Very knowledgeable and professional staff. Would recommend purchasing from them without hesitation. I would like to commend Luke Nienaber for his outstanding customer service. Would recommend purchasing from them without hesitation. I would like to commend Luke Nienaber for his outstanding customer service. More

by RPARKS63 Verified Customer Verified Customer

Report | Print

This dealership will make you feel welcome while also giving you the best customer service and deals possible. giving you the best customer service and deals possible. More

by Kellan V Verified Customer Verified Customer

Report | Print

Corwyn Toyota is a Great Dealership. The staff was very professional.. A wonderful car buying experience. The staff was very professional.. A wonderful car buying experience. More

by CEC502003 Verified Customer Verified Customer

Report | Print