Lucy Aguilar

scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK@HATTRICKDEV.COM Verified Customer Verified Customer

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I just did write very positive review on Carlos and then is disappeared before I finished is disappeared before I finished More

by MJYUNGER2 Verified Customer Verified Customer

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Nice to deal with this place. Been with them for 15 years! Great service and communication! Been with them for 15 years! Great service and communication! More

by ettiebird1 Verified Customer Verified Customer

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The employees are really great. I am frustrated with the car. Too many problems occurring I am frustrated with the car. Too many problems occurring More

by ggood Verified Customer Verified Customer

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I am always pleased with the service and my new rep Isaiah McKinney was a pleasure to work with Isaiah McKinney was a pleasure to work with More

by Kathymitt606@gmsil.com Verified Customer Verified Customer

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Maria is always wonderful. The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at oth The service team is always very helpful and pleasant. I would never take my vehicle anywhere else. I have had nothing but terrible experiences at other BMW dealerships. The Morgan Automotive Group is the best. I bought this car from them and plan on seeing them for our next purchase as well! More

by Happy BMW Customer Verified Customer Verified Customer

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The service department team is awesome. The team is very knowledgeable and attentive to needs and we'll being of your vehicle..The Sales team is up to date on vehicle features and options.T The team is very knowledgeable and attentive to needs and we'll being of your vehicle..The Sales team is up to date on vehicle features and options.They really take care of the customer. More

by EM0825 Verified Customer Verified Customer

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The service provided was professional courteous and competent. Cameron was very good at keeping me informed about the progress of the service. competent. Cameron was very good at keeping me informed about the progress of the service. More

by HJKLEIN Verified Customer Verified Customer

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Nice, clean friendly staff, professional approach, fast service, good coffee, great location reliable service. Thank you fast service, good coffee, great location reliable service. Thank you More

by Sales@volcanostonellc.com Verified Customer Verified Customer

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