Lucy Aguilar

Excellent We always appreciate BMW of Sarasota. Great leadership. Great all around staff. Our cars run well year after year. Great leadership. Great all around staff. Our cars run well year after year. More

by KIMRPAYNE Verified Customer Verified Customer

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The service was good and they delivered the car back needed to be returned for additional service which they picked up and completed work. needed to be returned for additional service which they picked up and completed work. More

by PJSTOVAK Verified Customer Verified Customer

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I purchased the car from this dealership. I brought it in to respond to a recall notice. The service department had overbooked cars subject to this recall. They didn’t get to mine for almost I brought it in to respond to a recall notice. The service department had overbooked cars subject to this recall. They didn’t get to mine for almost two days. The service manager was made aware of the issue by several customers and promised to take steps to avoid similar problems in the future. More

by MARKD7 Verified Customer Verified Customer

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Lucy was fantastic! She helped me with everything and explained everything wonderfully. I highly recommend her!! She helped me with everything and explained everything wonderfully. I highly recommend her!! More

by ESTERSOLTESOVA Verified Customer Verified Customer

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As snowbird visitors, this was our first time working with the service department at BMW of Sarasota. Everyone in the service department was professional and courteous, especially our service advisor Luc with the service department at BMW of Sarasota. Everyone in the service department was professional and courteous, especially our service advisor Lucy Aguilar. Even when were looking at SUVs in the showroom and the sales staff knew they we wouldn't be buying from them because we live out of state, they were very willing to spend time showing us the new models. Great experience from start to finish. More

by scott@themurraygroup.ca Verified Customer Verified Customer

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Service department was overbooked for the capacity of the facility. This caused longer waits for many customers. facility. This caused longer waits for many customers. More

by MASRAD Verified Customer Verified Customer

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Top notch customer service 👍 Huge inventory to choose from you’ll definitely find something you like from you’ll definitely find something you like More

by GINA37 Verified Customer Verified Customer

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I'm pleased with Carlos Nuños and the dealership, and look forward to a long relationship! look forward to a long relationship! More

by jlmil Verified Customer Verified Customer

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Always have to wait hours if not days for the work to be completed. Just had work done and now my vehicle is making clunking noises that weren't there before the service appointment. Seems like they are p completed. Just had work done and now my vehicle is making clunking noises that weren't there before the service appointment. Seems like they are purposely breaking it to make me come back in for more work to be completed. More

by nanibear06 Verified Customer Verified Customer

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Lucy and everyone I dealt with were outstanding in all aspects of customer service, especially for someone who is not a regular customer of this dealership. aspects of customer service, especially for someone who is not a regular customer of this dealership. More

by CSTEVENS8 Verified Customer Verified Customer

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