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Luana Cruz

Overview Reviews (164)

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Luana Cruz

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Luana Cruz

Service Advisor

Audi Coral Springs

5555 N State Rd 7
Coral Springs, FL 33073

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4.8

164 Reviews

Overview Reviews (164)

Dealership Experience

6 yrs, 4 mos

Industry Experience

17 yrs, 9 mos

Languages Spoken

English

Spanish

4.8

164 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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164 Reviews of Luana Cruz

June 14, 2024

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Everyone is very professional and courteous. Service was done right on time. Thank you all. Service was done right on time. Thank you all. More

by SHARISH

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Jun 17, 2024 -

Audi Coral Springs responded

Thank you for this generous review, Sharish!

May 26, 2024

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Employee Rating

Expertise in all areas. Answered all questions only did what was needed. Didn’t try to sell anything extra Answered all questions only did what was needed. Didn’t try to sell anything extra More

by JILL1006

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brendan Smith, Steve Meyer, Laura Stoffer, Angie Deloian, Bret Macy, Al Urena , Rodrigo Venegas

Helpful 0

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May 28, 2024 -

Audi Coral Springs responded

Thank you for this kind review, Jill!

May 19, 2024

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Excellent customer service, Giancarlo took care of my car. I did not have to wait long! Thank you so much! car. I did not have to wait long! Thank you so much! More

by Liliana R Delgado

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Giancarlo Lopez

Helpful 0

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May 20, 2024 -

Audi Coral Springs responded

We appreciate your kind feedback, Liliana!

May 10, 2024

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Employee Rating

I’ve been a customer of Audi of Coral Springs for over 6 years and I keep buying Audis for the excellent service. years and I keep buying Audis for the excellent service. More

by BIZLAWYER06

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Giancarlo Lopez, Al Urena

Helpful 0

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May 10, 2024 -

Audi Coral Springs responded

Thank you for this pleasant review!

April 21, 2024

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Employee Rating

Always a pleasure to visit coral spring Audi for my services! Everyone at the service department is always there to help . My special thanks to Steve Mayer is always help me above and beyond! Ty ! services! Everyone at the service department is always there to help . My special thanks to Steve Mayer is always help me above and beyond! Ty ! More

by PGUBBAY@AOL.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez , Rodrigo Venegas

Helpful 0

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Apr 22, 2024 -

Audi Coral Springs responded

We appreciate your five-star review, P!

March 29, 2024

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Last service appointment issue wasn’t resolved and this was my 3rd appointment this month. was my 3rd appointment this month. More

by SANDRA_EDMEE

Verified Customer

Recommend Dealer

Helpful 0

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Apr 01, 2024 -

Audi Coral Springs responded

We thank you for sharing your recent experience with us, Sandra! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

March 22, 2024

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Employee Rating

Awesome as always i have been getting my Audi's serviced there since 2010 and it is always best in class. there since 2010 and it is always best in class. More

by smize

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Meyer

Helpful 0

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Mar 25, 2024 -

Audi Coral Springs responded

Thank you for this positive review, S!

March 07, 2024

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Employee Rating

The service at Audi Coral Springs is great. I would not service my vehicle anywhere else. I would not service my vehicle anywhere else. More

by BRITTA.KELLEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Meyer

Helpful 0

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Mar 08, 2024 -

Audi Coral Springs responded

Thank you for this kind feedback, Britta!

February 28, 2024

Dealership Rating

Employee Rating

Luana does a great job with communicating everything from start to finish. She has excellent customer service. She's very professionial and extremely helpful. start to finish. She has excellent customer service. She's very professionial and extremely helpful. More

by KEVINRWHITE

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 28, 2024 -

Audi Coral Springs responded

We appreciate your kind review, Kevin!

February 20, 2024

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Employee Rating

Very good but I received no verification of title change. Can someone please send this to jim.kelly@axaxl.com? Can someone please send this to jim.kelly@axaxl.com? More

by jim.kelly1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Feb 21, 2024 -

Audi Coral Springs responded

We appreciate your thoughtful review, Jim!

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Luana Cruz

Service Advisor

Audi Coral Springs

164 Reviews of Luana Cruz

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