Lorena Martinez | Page 8

Audi Rancho Mirage responded

Thank you, Fredde, for your feedback and for choosing Audi Rancho Mirage. We’re glad you visited us and appreciate your 4-star review. We sincerely apologize for the lack of clear communication regarding our credit card policy and the 3% processing fee. Transparency is an important part of delivering a premium Audi service experience, and we understand how an earlier heads-up would have been helpful. Your feedback will help us improve our communication moving forward, and we hope to provide you with an even better experience next time!

Audi Rancho Mirage responded

Thank you, Karen, for your 5-star review of Audi Rancho Mirage. We’re glad to hear you continue to receive great service from our team. We also appreciate your feedback regarding the 3% surcharge and understand how an upfront explanation would be helpful. Providing a transparent, high-quality Audi service experience is our priority, and we look forward to assisting you again!

Audi Rancho Mirage responded

Thank you for your feedback and for your long-term loyalty to Audi Rancho Mirage. We’re truly sorry to hear that your recent experience did not meet your expectations. Your continued trust over the years means a great deal to us, and it’s concerning to hear that we may have fallen short. We would genuinely appreciate the opportunity to speak with you directly and better understand what happened so we can address your concerns and work toward a resolution. Please contact our Service Manager, Chad Ingram, at cingram@indigoautogroup.com, at your earliest convenience. We would value the chance to make this right.

Audi Rancho Mirage responded

Thank you for your kind feedback about Audi Marin. We’re delighted to hear that Lorena provided outstanding service and that her personality made your experience even more enjoyable. It’s great to know the work was completed on time and met your expectations. Providing a seamless, timely, and customer-focused Audi service experience is our priority, and we truly appreciate your support. We look forward to assisting you again in the future!

Audi Rancho Mirage responded

Thank you for your kind feedback and for choosing Audi Marin. We’re thrilled to hear Lorena provided such exceptional customer service and care. We truly appreciate your recognition and are proud to have her on our team. We look forward to assisting you again in the future.

Audi Rancho Mirage responded

Thank you for your feedback and for recognizing the friendly and helpful team at Audi Rancho Mirage. We’re sorry to hear about the inconvenience with rental car availability and the repeated visits for the door issue. Providing a smooth and convenient Audi service experience in Marin is very important to us, and we appreciate you bringing this to our attention so we can continue improving. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again.

Audi Rancho Mirage responded

Thank you for the great feedback and for choosing Audi Rancho Mirage. We’re thrilled to hear that Lorena took such great care of you and helped coordinate your loaner vehicle while ensuring your Audi service was handled properly. Providing a smooth and convenient Audi service experience in Rancho Mirage is what our team strives for, and we truly appreciate your support of Audi Rancho Mirage. We look forward to assisting you again in the future!

Audi Rancho Mirage responded

Thank you for the kind feedback. We’re glad your maintenance visit was stress-free and that our team made the experience pleasant. We’ll be sure to share your recognition with Ms. Martinez—she’ll appreciate the shoutout. Thank you for choosing Audi Rancho Mirage, and we look forward to seeing you again!

Audi Rancho Mirage responded

Thank you for the recommendation and for sharing your experience. We know a flat tire is never convenient, so we’re glad our team at Audi Rancho Mirage could assist you quickly and handle the situation professionally. We appreciate your trust and look forward to helping you again whenever you need service!

Audi Rancho Mirage responded

Thank you for the great feedback! We’re happy to hear you had a positive experience and that Lorena provided fantastic service throughout your visit. It’s wonderful to know your Audi repairs were completed to your satisfaction. We truly appreciate you choosing Audi Rancho Mirage and look forward to assisting you again in the future.