Lisandro Sosa
Lisandro Sosa at Big Star Hyundai
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Lisandro Sosa

Sales Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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3.0
25 Reviews

Dealership Experience

14 yrs

Industry Experience

21 yrs, 4 mos

3.0

25 Reviews

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25 Reviews of Lisandro Sosa

December 02, 2024

Dealership Rating
Employee Rating

Management and service department are not efficient or effective and do not care for customer service More

by Whoever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Pena, Chris Russell, Luis Delcid, Adrian Chapa , zzSterling zzWhitely

Dec 02, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

October 20, 2024

Dealership Rating
Employee Rating

I feel the practices are deceptive. Was told the car was one price but found out it was $9000 more. Too many unwanted and unadvertised add-ons. The car is good though. No issues. I woul More

by Ron_legge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christian Karamitsos, Juan Pena, Valor Ojeda, Alex Jones , Finance guy was good.

Oct 24, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

June 18, 2024

Dealership Rating
Employee Rating

Great service all around! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! More

by Eric
Recommend Dealer
Yes

Other Employees Tagged: Juan Pena, Chris Russell, Luis Delcid, Arnaldo Perez, Eric Chairis , zzRandol zzManjarrez, zzSterling zzWhitely

Jun 19, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 09, 2024

Dealership Rating
Employee Rating

I was in and out. It was a quick process. I knew what I wanted and they got it done quickly. Very professional staff. This was my first Hyundai and I loved the experie More

by DUSTIN.BAUER17
Recommend Dealer
Yes

Other Employees Tagged: Arnaldo Perez, Devante Jones , zzRandol zzManjarrez

Jun 10, 2024

Big Star Hyundai responded

Thank you for you business and kind words. We are humbled.

June 03, 2024

Dealership Rating
Employee Rating

The whole team from front desk to the mechanics in the back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! More

by angelt76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

May 01, 2024

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Employee Rating

Communication skills aren’t the best. I was very excited about purchasing my first car on my own and while getting the car and signing the dotted line was easy the process that followed i More

by cuinisiajoyce1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adrian G.

May 03, 2024

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

October 09, 2023

Dealership Rating
Employee Rating

Nice place and good personal I will recommend this company so far I was pleased. More

by LALAOLMOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steffy Hernandez

Oct 09, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional experience for you. We are honored that you chose Big Star Hyundai!

August 19, 2023

Dealership Rating
Employee Rating

Everything is fine but I think there is room for improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. More

by Rauldiaz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Pena, Luis Delcid , zzGabriel zzCruz, zzPaul zzHewitt, zzRandol zzManjarrez, zzSterling zzWhitely

Aug 21, 2023

Big Star Hyundai responded

Hi! We are very happy that we provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! By the way, our new facility will be complete in a few weeks which will double our service capacity and greatly speed up our service operations! It seems like you had some concerns with our sales and finance team related to your service visit? Please reach out to me directly so that I may better understand and address this. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com

August 15, 2020

Dealership Rating
Employee Rating

Amazing sales person, I’ve purchased my last vehicles from Eric. He is Professional and courteous, other staff members at Ron Carter are attentive to their customers needs, including the car detail membe More

by rockmills
Recommend Dealer
Yes

Other Employees Tagged: zzEric zzGomez, zzTony zzGomez, zzPaul zzJones

December 10, 2017

Dealership Rating
Employee Rating

The best They have an excellent customer service continue in the same way, the service they provide is what makes them different, my saleswoman Jennifer she is More

by eli1151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
1

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