Everytime I’ve had an issue with my leased vehicle there
is zero customer service . Zero communication . Can never speak to someone or get a call back or any information . Routinely stranded with no vehicle
is zero customer service . Zero communication . Can never speak to someone or get a call back or any information . Routinely stranded with no vehicle / no loaner available . I can not wait to take my buisness elsewhere when my lease expires
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by TFRIISS92
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Hello,
My sincere apologies for the lack of communication and customer service you've experienced with your leased vehicle. This is not the level of service we strive to provide, and I'm sorry for any inconvenience caused. When you can, please reach out so we can address these issues together.
Thank you,
Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com
Prompt attention when we arrived.
Billy Comtois was knowledgeable about the Dodge van and friendly.
Billy Comtois was knowledgeable about the Dodge van and friendly.
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by Lmdennis1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy Comtois
Sep 03, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thanks from the entire team at Armory CDJR of Albany . We hope to serve you a five-star experience again soon!
They were very curtious.
I am happy with the service and quality of the repair.
I am happy with the service and quality of the repair.
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by ATANNATTA
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Walts, Ray, sauro
Aug 29, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We are always thankful for positive feedback from our customers at Armory CDJR of Albany. Thank you and see you again during your next visit!
Aug 29, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We are always thankful for positive feedback from our customers at Armory CDJR of Albany. Thank you and see you again during your next visit!
Very helpful staff, quick and easy purchase process,
would recommend to those looking for a car.
would recommend to those looking for a car.
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by acarty
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany.
Best Regards,
Armory Customer Relations Team
My service team always takes care of me.
I continue to return because I trust Paul Cassala, Bill Comtois, and Jesse Cramer
I continue to return because I trust Paul Cassala, Bill Comtois, and Jesse Cramer
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by WINEWOLF3
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We are very happy to have provided you with such a positive experience! We'll pass along your compliments to Paul, Bill, and Jesse. We sincerely value your business and look forward to your next visit.
Best Regards,
Armory Customer Relations Team
The sale was very relaxed.
Brian added the personal touch that was refreshing. It was a very good representation for Armory.
Brian added the personal touch that was refreshing. It was a very good representation for Armory.
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by urbsman
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Walts
Aug 25, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We are so glad that we had the opportunity to work with you, and that Brian and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Best Regards,
Armory Customer Relations Team
You guys suck and just never call anyone back I had to
beg for an appointment for a car that was under warranty. You only called back after I called the salesman I bought the car from.
beg for an appointment for a car that was under warranty. You only called back after I called the salesman I bought the car from.
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by CURRAN1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Walts, Everyone else zero
Aug 23, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Hello Curran,
I apologize for the frustration you experienced trying to schedule an appointment. This is not the level of service we aim to provide, especially for warranty issues. Please reach out directly so I can personally address your concerns.
Thank you,
Craig Colangelo
Service Manager
craigcolangelo@armoryauto.com
My salesman Brain Wats was great have no problem with him
I am on my 5 vehicle with him
I am on my 5 vehicle with him
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by tankracer
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Walts
Aug 16, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback!
Best Regards,
Armory Customer Relations Team
They are always very helpful and courteous and my car is
always finished on time.
always finished on time.
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by MARGITRADLEY
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Margit, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lisa met your expectations. Thank you again for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Armory Customer Relations Team
Dealership Experience has Improved!
!!
Historically, I would take my car to the dealership for repair work, only to be disappointed with the outcome for one reason or another. BUT, I
!!
Historically, I would take my car to the dealership for repair work, only to be disappointed with the outcome for one reason or another. BUT, I must say…. Management has done a great JOB of getting the technicians and service advisors to begin operating from a place of EXCELLENCE!!!
I couldn’t have been more pleased with how my car was “ running so smoothly “ after the last visit I had for repair work.
I’ve gone from a place of (mistrust) to
(complete appreciation) for Armory Chrysler Jeep Dodge Ram FIAT of Albany.
Thanks For Caring!!!
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by Ms. Freeman
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Miron- Service Advisor
Aug 14, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Armory Customer Relations Team
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