Len Gierzal

Toyota of Scranton responded

EAGLE5321, Thank you for taking the time to share your experience! We're glad to hear that you were greeted warmly and treated with courtesy and professionalism during your visit. We appreciate your feedback regarding having more time to review the additional packages before meeting with Finance, as well as your thoughts on your trade-in value. Your comments are important to us, and we’ll use them to improve our process. If there’s anything more we can do for you, please don’t hesitate to reach out. Thank you for choosing us! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

NSHIFFER08, Thank you for sharing your experience with us! We're delighted to hear that Hannah provided such wonderful service and impressed you with her responsiveness and knowledge. We’re lucky to have her on our team! If there’s anything more we can do for you, please don’t hesitate to reach out.Thank you for sharing your experience with us! We're delighted to hear that Hannah provided such wonderful service and impressed you with her responsiveness and knowledge. We’re lucky to have her on our team! If there’s anything more we can do for you, please don’t hesitate to reach out. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

BLUENASCAR2824, Thank you so much for your wonderful review and for trusting us with your second truck purchase! We're thrilled to hear that our team went above and beyond to make your experience enjoyable and memorable. It’s fantastic to know that our salesperson’s professionalism made a positive impression, and I’ll be sure to pass along your kind words to the team. We’re truly grateful for your recommendations to others and look forward to continuing to be your go-to dealership. Enjoy your new truck, and thank you again for being part of our Toyota of Scranton family! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you, PCASEY1966, for your fantastic review! We're thrilled to hear that you had such a positive experience with our team and that we could make the process of buying your Tundra easy and enjoyable. Your kind words about our outstanding, friendly, and professional staff mean a lot to us. Enjoy your new Tundra, and we look forward to serving you again in the future! Best regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

junkmanken, \We sincerely apologize for the challenges you've faced following your purchase of a GMC Sierra from our dealership. Your experience does not align with the level of service we aim to provide, and we appreciate your candid feedback. We understand the frustration caused by the breakdown of your truck on day one, and we are truly sorry for any inconvenience this has caused. It is disheartening to hear that you did not receive the communication and support you rightfully expected during this time. Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we worked to rectify the situation. We hope you are enjoying the Tundra. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear DMGORMLEY0202, Thank you so much for choosing Toyota of Scranton for your automotive needs! We truly appreciate your loyalty and your kind words in this four-star review. Our team is dedicated to providing exceptional service and ensuring that every visit to our dealership is a positive experience. We're delighted to hear that you've consistently found the help you needed and were able to find a car that suits your requirements with us. If there is anything specific you feel we could improve upon to earn that coveted fifth star next time, please don't hesitate to let us know. We're always eager to hear feedback from our valued customers. Once again, thank you for your continued support, and we look forward to assisting you in the future. Safe travels and enjoy your new vehicle! Best Regards, The Toyota of Scranton Team