Lazaro Varas | Page 18

The experience with the service advisor was good. Had 4 tires replaced, and was given a completion time and provided status updates during true service. On the other hand, this is where I have my iss Had 4 tires replaced, and was given a completion time and provided status updates during true service. On the other hand, this is where I have my issues. Technician set tires to 29 psi when they should’ve been 38, it even says it on the B Pilar of the drivers door. When the lug nuts were put on, he/she/they/them FORGOT TO TIGHTEN 3 lug nuts, 2 being on 1 tire!!! I’ve seen issues like this happen to other people in the past and know what can happen and how dangerous this can be. Not just my life, but even my kids life are in danger and those around in a worse case scenario. Completely unaware of this when the car was delivered to me, I went about my day. When arriving to work the following day, a coworker of mine told me that I was missing a lug nut one of the wheels as I was raving about my experience at the dealership. After pointing out the missing lug nut, I decided to inspect the wheels and tires and that is when I noticed 3 other lug nuts were able to spin by hand. Not to mention the lug nuts were over torqued with an impact and my lug nuts are shredded up. Wait, there’s more! The balancing on one of the rear tires were out of whack. Let me tell you, at highway speeds, felt as if I had massage seats. Luckily I was able to get the balancing issue resolved at a tire shop. I am aware this survey is solely based of the dealership and the service advisor which is why I’m giving 5 stars. But If the technician had his own star rating, I would definitely not recommend More

by danny132233 Verified Customer Verified Customer

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Fast and friendly service, less than an hour for an oil change and tire rotation change and tire rotation More

by daribarat Verified Customer Verified Customer

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Not worth the headache. Avoid this dealer at all cost, just go to planet Dodge. Avoid this dealer at all cost, just go to planet Dodge. More

by ELVISRAUL18 Verified Customer Verified Customer

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Quick oil change on a Sunday, was in and out in less than an hour. an hour. More

by max Verified Customer Verified Customer

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Kept their end of the bargain regarding car warranty. In 2023 that is very important! In 2023 that is very important! More

by SSTEELE36 Verified Customer Verified Customer

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We have a good experience with the dealer and the representatives that have helped us throughout our services so far very satisfied 👍 representatives that have helped us throughout our services so far very satisfied 👍 More

by cssmfl Verified Customer Verified Customer

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Buen dealer lo recomiendo muy amables y profesionales muy rapidos tambien y no ponen peros para un recall rapidos tambien y no ponen peros para un recall More

by arieljorgetires Verified Customer Verified Customer

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Very good customer service and frenly and loc service nice love parts ok serviceo ok nice love parts ok serviceo ok More

by Leo Verified Customer Verified Customer

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Outstanding service by Lazaro and the team, got all the questions answer by service and maintenance dept questions answer by service and maintenance dept More

by torresgary68 Verified Customer Verified Customer

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Great dealership great service Carlos blanco is very knowledgeable in all aspect of my vehicle knowledgeable in all aspect of my vehicle More

by MCDERMOTT1228 Verified Customer Verified Customer

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