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Laura Montgomery

Overview Reviews (7) Inventory (356)

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Laura Montgomery

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Laura Montgomery

Owner Loyalty Manager

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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5.0

7 Reviews

Overview Reviews (7) Inventory (356)

Dealership Experience

2 yrs, 9 mos

Industry Experience

2 yrs, 9 mos

5.0

7 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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7 Reviews of Laura Montgomery

February 20, 2025

Dealership Rating

Employee Rating

Nick is an excellent writer. He made sure to listen to my concerns and make sure everything was fixed right and at a super reasonable time. Great job! He made sure to listen to my concerns and make sure everything was fixed right and at a super reasonable time. Great job! More

by davids.sean

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Hepler, Nicholas Brown

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Feb 23, 2025 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Dealership Rating

Employee Rating

I go out of my way to go see Nicholas and Cole Springs Nissan. They are always on point… Don’t oversell, fix what needs to get fixed and have the best service! I know my Nissan Rogue is well taken care of Nissan. They are always on point… Don’t oversell, fix what needs to get fixed and have the best service! I know my Nissan Rogue is well taken care of! More

by Becca C

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Hepler, Nicholas Brown

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Feb 17, 2025 -

Nissan of Cool Springs responded

Good morning, Becca, and thank you so much for leaving us all such a glowing review. We really appreciate your taking time out of your day to do this for everyone. Hope you have a great weekend!

February 06, 2025

Dealership Rating

Employee Rating

Thanks so much for the fantastic service. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. More

by TN Hubie

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson

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Feb 11, 2025 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 04, 2025

Dealership Rating

Employee Rating

Nick was great to work with. The vehicle was ready before the time promised and I very much appreciate the complementary car wash The vehicle was ready before the time promised and I very much appreciate the complementary car wash More

by Jason

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Hepler, J.R. Richardson, Nicholas Brown

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Feb 07, 2025 -

Nissan of Cool Springs responded

Good morning, Jason, thank you so much for letting us know about your visit and how nice it was to work with Nick. We're happy we were able to get you out in a good time. Hope you have a great week!

January 24, 2025

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Employee Rating

Very courteous and efficient service. This is my to go to dealership to have my Rogue serviced. This is my to go to dealership to have my Rogue serviced. More

by Nancy1gentry

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson, Geoffrey Mallory

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Jan 24, 2025 -

Nissan of Cool Springs responded

Good morning, Nancy, and thank you so much for the great review you left us. We love having you as part of our family here. You are always so kind and a joy to be around.

September 20, 2024

Dealership Rating

Employee Rating

extremely professional and courteous. i will not have my car serviced anywhere else other than Nissan of Cool Springs. i will not have my car serviced anywhere else other than Nissan of Cool Springs. More

by jimmyjames

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Hepler, Gareth Collins, Daniel Hoggatt, Melissa Potts, J.R. Richardson

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Sep 22, 2024 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels! Regards, Mark Hepler (615) 790-2500

September 06, 2024

Dealership Rating

Employee Rating

This is the best dealership ever. I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to ev I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to everyone. ❤️ More

by ronnieandwanda

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Stacy , Mark Hepler, Gareth Collins, Daniel Hoggatt, Melissa Potts, Paul Huber, Corey Harper, J.R. Richardson, Willie Phillips

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Sep 07, 2024 -

Nissan of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care! Regards, Mark Hepler (615) 790-2500

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View Vehicle Details

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View Vehicle Details

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