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182 Reviews of Laura Brown
August 12, 2018
Best Service Ever Staff at this service center really care about you and your car. Car is always washed and cleaned before you pick it up. Service center waiting roo Staff at this service center really care about you and your car. Car is always washed and cleaned before you pick it up. Service center waiting room is first class and comfortable. Laura is the best! More
by KKRMCGUINN
Verified Customer
August 08, 2018
Outstanding Service and Service Advisor I took my RX350 in for its 40,000 mile service. They are always so efficient. Never do work that is not required. And tell me what will be needed in t I took my RX350 in for its 40,000 mile service. They are always so efficient. Never do work that is not required. And tell me what will be needed in the near or distant time frame. More
by FLRAMSEY
Other Employees Tagged: Laura Brown is the most outstanding service advisor I have ever had. She is definitely on top of her game and takes care of her customers. I cannot say enough about how much she adds to Westside Lexus and the service department
August 08, 2018
Recall services Passages airbag was recalled. The appointment was made in advance. The service was arranged smoothly and excellent from the start to the end. The c Passages airbag was recalled. The appointment was made in advance. The service was arranged smoothly and excellent from the start to the end. The car was washed and vacuumed and gas tank was filled full. More
by jian_gao
August 08, 2018
Well run, effciient, excellent service My personal Service Rep-Laura Brown meets me timely, I don't wait, she shares the service required, treats me excellent and makes sure my car is ready My personal Service Rep-Laura Brown meets me timely, I don't wait, she shares the service required, treats me excellent and makes sure my car is ready when promised and returned to me clean. My Sales Exec-Alex Winnicki, I have bought 3 Lexus' from him, 250, 350, 500 and recommend him 100%. D.W.Walsh. More
by dwalsh1
Other Employees Tagged: Alex Winnicki
August 08, 2018
Very good people to work with. They give right recommendafions and don’t push for expensive things when not required. This time I had to change the tires and they gave me all the op They give right recommendafions and don’t push for expensive things when not required. This time I had to change the tires and they gave me all the options along with their recommendations. It was wonderful experience. More
by Sachin
August 07, 2018
Routine service Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician Ms. Lauren Brown always provide good advise on vehicle maintenance and she respects on customer’s decision if we choose to opt out from the technician’s advise. More
by Fenny
August 07, 2018
Maintenance and yearly inspection Laura Brown is always very prompt and easy to work with. She is always helpful when I don’t have much time and gets me in quickly and out quickly. T Laura Brown is always very prompt and easy to work with. She is always helpful when I don’t have much time and gets me in quickly and out quickly. Thank you! More
by NVHILGERT
March 18, 2018
65000 mile service I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to chec I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to check me in quickly. Even when I made the appointment over the internet and did not request a loaner vehicle, Laura offer me one. She called me later Friday afternoon that the service was complete and that I could pickup the vehicle Friday. I explained that I was busy and could not pick it up until Saturday morning. On Saturday morning my vehicle was ready and waiting. It had even been washed. I appreciated that wash since my vehicle was covered with pollen when I brought it in. More
by calnort39
November 29, 2017
Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More
by Sameh Tadros
Other Employees Tagged: Robert Parnell, Michael Lorch, Tracy Harbes, Charles Perkins, Chris Nemoto, Andrew Nagler, Jacob Hershman, Fred Hernandez, Scott Bissonett, Jeremy Reardon , Bret Aldridge, Jocelyn Bui, Lana Collier, Erin Frampton, Alex Garza, Josh Guerra, Dave Haas, David Harvey, Dale McMullen, Hans Schackmann, Andrew Tran, Michelle Zimmermann, Ross Zuerner
October 26, 2017
Professional service department Easy and fast check-in with appointments on-time. Fast service and good communication about additional work needed. Easy and direct check-out. Nice Easy and fast check-in with appointments on-time. Fast service and good communication about additional work needed. Easy and direct check-out. Nice to deal with a professional group of people. Always a pleasure to deal with Laura Brown, professional, efficient, helpful and friendly. More
by wktx
