Larry Thompson
Larry Thompson at Bob Rohrman Toyota

Larry Thompson | Page 3

Service Advisor

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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107 Reviews
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107 Reviews

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107 Reviews of Larry Thompson

December 23, 2022

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Employee Rating

Sales good but financial let me down did not pay off old loan in time got hit with miss payment on my credit lost 120 points not happy More

by RCHASTAINTRUCKING
Recommend Dealer
Yes

Other Employees Tagged: Travis Thayer , Spencer Anderson, Brianna Modugno

Dec 27, 2022

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 20, 2022

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Eager to provide excellent service Staff ensures customers’ needs are met in a timely manner. More

by kking9686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Streitmatter , Sonya Johnson, Mason Schutz

Dec 22, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 18, 2022

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The service desk was a little rude - I explained why I was there and she just blankly stared until I asked what additional information she needed from me. The texting option is really nice & service advis More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Rachel, feel free to contact us at your convenience.

December 14, 2022

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Really great service Kylee is awesome. The service sept as well. And Steve gentry gives great tutorials More

by Sherihelmkamp
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ben Streitmatter , Sonya Johnson, Mason Schutz

Dec 15, 2022

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

December 05, 2022

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Courteous hospitable professional describe my reception and impression. Especially appreciated service rep ecplications of additional options besides what I came in for. It turns out one other item really More

by faustin7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ben Streitmatter , Sonya Johnson, Mason Schutz, Jonathan Rayburn..good mechanic

Dec 06, 2022

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bob Rohrman Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

December 04, 2022

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If you are a woman, they try to talk you into at least $500 more service than what is actually necessary at that time. They recommend services for 30K miles even if the mileages is at 20K. I asked for a More

by MC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Dec 07, 2022

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 04, 2022

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So fast and easy. What a Wonderful experience. They were Completely Professional. First rate waiting room. Thank you so much! More

by MICHAEL.PILKINGTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2022

Bob Rohrman Toyota responded

Thank you, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota.

November 28, 2022

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Excellent service Professional people Service completed on time No problems with parts being available Have been using Rohrman Toyota since car was purchased More

by JPLODS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 29, 2022

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

November 25, 2022

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Employee Rating

They fit me in with a Saturday appointment, so I could go out of town with confidence. The researched my previous maintenance service and only gave me what I needed. This is the 3rd vehicle I bought fr More

by DRD2K10
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 25, 2022

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with our crew. We appreciate this fantastic five-star review. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

November 23, 2022

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Employee Rating

We brought our 1st Toyota Siena in 2011 & 5 since then! !! We have been happy with all of them because of this dealership More

by KWDJAD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Mattocks, Ben Streitmatter , Sonya Johnson, Mason Schutz, Chuck Austin

Nov 25, 2022

Bob Rohrman Toyota responded

It has been a pleasure serving you over the years. Quality customer service is always our number one priority, and we're happy to hear that we've met your expectations. Thank you for choosing Bob Rohrman Toyota; we look forward to having you as a valued customer for many years to come. Congratulations on your new purchase!

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