Larry Thompson
Larry Thompson at Bob Rohrman Toyota

Larry Thompson | Page 2

Service Advisor

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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107 Reviews
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107 Reviews

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107 Reviews of Larry Thompson

February 16, 2023

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Employee Rating

I went in w a dead battery. Supposedly they jumped it to get my car there. But then asked me if I wanted my battery checked w/o warning me that they would charged $70 to connect More

by APPIECHOTA224
Service Price Transparency
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Service Time
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Recommend Dealer
No
Feb 20, 2023

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 08, 2023

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I can not believe the 5 STAR Service I received! They let me know the moment I pulled onto the drive they were going to give me excellent service and they did not disappoint! I received a video insp More

by SecretUnicorn
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 09, 2023

Bob Rohrman Toyota responded

Thanks for sharing about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

February 08, 2023

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I am very frustrated because I came in for an oil change and it took 1 1/2 hours to get an oil change. I had an appointment for 10:30 and told them I needed to pick up my granddaughter at 12:00. I was told More

by LANCASTER221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

Bob Rohrman Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 05, 2023

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On time. Friendly and courteous at check in and when car done. Will go back. More

by J.DOPPELFELD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 06, 2023

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 02, 2023

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I took my cars for service since 2017, service dept. Will change your oil, courtesy check around of the vehicle and carwash, I liked the the way it was before when at the End of the inspection, you rec More

by 111968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Mattocks , Don’t know the names, but cashiers and pets department are courteous too.

Feb 02, 2023

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

January 28, 2023

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Everyone was very polite and thorough starting with the first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very More

by shtabert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2023

Bob Rohrman Toyota responded

Thanks for sharing about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

January 17, 2023

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always excellent, expedient, friendly service, bought the vehicle here and will continue going to this dealership for all service and new vehicle needs More

by KAREN81
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 18, 2023

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Karen, and we are thrilled that you found your experience with us here at Bob Rohrman Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

January 03, 2023

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Excellent good workmanship. Good attitude. Prices were normal. Easy accessibility. If I needed a car to drive around while they were servicing my car they would loan that to me More

by Rtmcquin😄😄n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2023

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 03, 2023

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At Bob Rohman Toyota the service is very good, they are very communicative, friendly and respectful, More

by Josecatalanveliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2023

Bob Rohrman Toyota responded

Jose, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 31, 2022

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Employee Rating

People are not polite and don't care about customer's concerns. Acting like Toyota car owners have to use the service anyway, why bother being nice. More

by lee34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ben Streitmatter , Mason Schutz

Jan 03, 2023

Bob Rohrman Toyota responded

Lee, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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