Larry Harris | Page 4

INFINITI of South Bay responded

Fenjoku, What a nice compliment, that INFINITI of south Bay was "the best dealership you encountered during your car search" - WOW! We appreciate the accolade! And thank you for recognizing Kaz by name. Always friendly, always informative and always professional, that's our Kaz. Thank you for choosing INFINITI of South Bay and know that our service team also provides exceptional client service. Kelvin Bratcher Dealer Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We love your title, "INFINITI OF SOUTH BAY IS THE BEST"!!! Thank you so much for the great review and the detailed explanation of your experience here at ISB with Kas and Larry. You nailed it, between the two of them you couldn't find a better pair. They do indeed care about doing what is right by the customer, first of all because it's right, and second of all because that's how you get word-of-mouth referrals. Happy customers tell their friends. Thank you for taking the time to write such a personal review, we will be sure to share it with Kas and Larry. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, thank you, thank you!!! Thank you for recognizing all of our team members for providing a great experience and delivering amazing customer service. And isn't it special when people go above and beyond. Well that's the type of employees we have here at INFINITI of South Bay. We appreciate the cognition and are pleased to learn that you are happy with your new INFINITI. Sincerely, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your great review and your feedback on your service advisor Jaime - and our receptionist too. It's important to be greeted with friendly faces and a smile. And thank you for the alert on the situation with the water, we have sent someone to replenish our stock. We appreciate your loyalty to us and our team here at INFINITI of South Bay. Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

MOMLUV, We are so glad that you feel welcomed and LUVED at INFINITI of South Bay. Thank you for letting others know that you received great service and that our team was knowledgeable. And, thank you for recognizing how nice and clean our showroom and waiting area is. We strive to provide a luxury environment that matches the comfort our buyers are accustomed to at home. We lokk forward to serving you for years to come. Enjoy the new ride! Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Desiree, We are so happy to hear that Victor made your car purchase a great experience! It makes us glad to hear that you are satisfied with your service and that you were treated well! We sincerely thank you for your positive feedback, and we are honored that you were so happy with your experience here. Have a great day! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so happy to hear that everything went smoothly with your trade in! Thank you for your positive feedback on the service you received. Your satisfaction is important to us, so we want to sincerely thank you for choosing INFINITI of South Bay, and we hope to see you again soon! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your kind comments on our employees! We strive to provide the best service for you, and we are so glad you were satisfied with the service you received. Thank you for choosing INFINITI of South Bay, and we hope to see you again soon! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing this to our attention. I'm glad we were able to resolve your issue and hope that we've earned your trust. Our offer for service still stands, and we appreciate your business. Thank you for choosing INFINITI of South Bay, and we hope you have a great day. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you so much for taking the time to leave this review about your experience with us, glad to hear that it was a positive one. Our sales team works very hard to make the car-buying process enjoyable and easy, thanks for recognizing their hard work. Please recommend us to your family and friends, a referral is one of the best compliments we could receive! Thanks for visiting us and we would love to have you back in the future. Kelvin Bratcher Owner & General Manager INFINITI of South Bay