Larisa Racenis
Larisa Racenis at Smithtown Toyota
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Larisa Racenis

Assistant Service Manager

Smithtown Toyota

360 E Jericho Turnpike
Smithtown, NY 11787

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22 Reviews
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22 Reviews

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22 Reviews of Larisa Racenis

November 05, 2024

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We have purchased 3 cars in Smithtown Toyota. We are very happy with our choice of this dealership and their representatives. Unfortunately, our go to guys have left to some other places but we More

by jucha71
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Nov 06, 2024

Smithtown Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that your experience at Smithtown Toyota with Louis, Greg, and Rocky was exceptional. It's great to know that they went above and beyond to help you secure your new cars. We truly appreciate your support and are grateful that you’ll be referring others to us. We look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

July 07, 2024

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Great dealership, helpful and friendly employees. Easy to work with. Thorough with explanation and never pushy. More

by Droberts1594
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous, John Ferranola

Jul 09, 2024

Smithtown Toyota responded

Thank you for choosing Smithtown Toyota and for the great review! We appreciate your kind words about our helpful and friendly team. We're glad you found our employees easy to work with and not pushy. We look forward to assisting you again in the future! Sincerely, David Bartoli | dbartoli@smithtowntoyota.com | (631) 724-3100 ext. 220

June 08, 2024

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Jessica Medina who currently works in the service department at “Smithtown Toyota” who really is S.C. Auto Corp is horrible at customer service. She needs to be properly trained on how to talk to cus More

by anngoldjackson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Sean Murray , Tania Hernandez, Jessica Medina

Jun 12, 2024

Smithtown Toyota responded

Thank you for sharing your feedback with us. Please reach out to me directly so I can address your specific concerns and work towards a resolution. Your input is valuable to us at Smithtown Toyota, and we strive to ensure the best service for our customers. Thank you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 29, 2024

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Louis Bilous and Theresa have always been a great help, always keeping an eye out for the vehicle that fits my needs. There a valued team to Smithtown Toyota. More

by dq1530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous, John Ferranola , Theresa

May 31, 2024

Smithtown Toyota responded

Thank you for the kind words, Louis and Theresa are truly valued members of the Smithtown Toyota team. We're thrilled to hear that they were able to assist you in finding the perfect vehicle to meet your needs. We appreciate your support and look forward to serving you again in the future. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 04, 2022

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l would not buy or service a auto due to the fact the service department charge $170 to check engine lite when called at first there was no fee these people take advantage of young girls More

by annbarbieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 07, 2022

Smithtown Toyota responded

Thank you for letting us know about your experience. I apologize if there was any misunderstanding regarding our pricing when you called prior to your visit. I spoke with the Service Advisor that assisted you and she informed me that she explained the diagnostic charge to you in person when you dropped the vehicle off. She let you know that it was your decision whether you would like to move forward or not and she told you how much the diagnostic charge would be if you chose to proceed. You decided to go ahead with the work and you were charged the amount that was discussed when you dropped your vehicle off. Please let me know if you do not have the work order and estimate that you signed when you came in and I will provide you with a copy of it. If you have any questions or if you would like to discuss this in further detail, please reach out to me directly at your earliest convenience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 31, 2022

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I would like to express my sincere thanks to the service department at Smithtown Toyota and especially Larisa Racenis . She was so professional and worked with the warranty department to repair my air condi More

by maggiemcg58
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Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2022

Smithtown Toyota responded

We cannot thank you enough for your wonderful review of Smithtown Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 24, 2021

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Great dealership I have purchased several cars,trucks and suvs here and have recommended many friends and family that have been very satisfied. Tim Payton, Lance Farley and Sean Dietz are top notch More

by taco4h
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Dietz, Bill Elia, Tim Payton, Lance Farley

Aug 26, 2021

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 17, 2021

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This is our 5th Toyota we have purchased from this awesome dealership. Rich Marino is a GREAT salesman and Craig Miller was great too. They are professional, courteous and they go above and beyond for More

by Gloria106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Milano, Craig Miller

Feb 19, 2021

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

June 18, 2020

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They aim to please and hit the mark every time Have been purchasing our Toyota’s at Smithtown Toyota for over 30 years and they continue to improve the product and service. Lou Bilous took us thro More

by tonyandjane22
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous , Paul Varandas, Diego Rivas-great

Jul 02, 2020

Smithtown Toyota responded

Thank you for the wonderful 5-star review of Lou and our dealership as a whole! Let us know if we can assist with anything else in the future. All the best for now, Lauren Karakasians, Customer Relations Manager.

February 06, 2020

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Wonderful Service Experience I really wanted to write this review about Larisa Racenis, Asst. Service Mgr., at Smithtown Toyota. I came to this dealership to have my car servi More

by Bonnie R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2020

Smithtown Toyota responded

Bonnie, thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words about Larisa and we will be sure to pass those along. We are so glad that you enjoyed your experience with us and hope to see you again soon! Lauren Karakasians, Customer Relations Manager

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