Larisa Racenis | Page 3

Hesitation 2017 Highlander Good afternoon, Contacted Toyota via Email indicating displeasure with hesitation on the 2017 Highlander I purchased from Smithtown Toyota this pas Good afternoon, Contacted Toyota via Email indicating displeasure with hesitation on the 2017 Highlander I purchased from Smithtown Toyota this past February. A rep from Toyota called me the next day and offered to set up an inspection and road test at the dealership with the service manager Dave Bartoli. Met Dave this morning and after the road test, he indicated that there were many complaints about the hesitation with both the 17 Highlander and 17 Sienna. He filed an open case # on my behalf and felt that Toyota would address the issue in the future. Approximately 20 minutes later Dave called me and said he discovered a TSB that directly addressed the issues I was having. He said, if possible, to return for the software update. About 45 minutes later it was done and I can feel a difference in the performance. In my opinion, Dave went above and beyond in not only finding the TSB but calling me back and having the software update done on the same day. Talk about customer service! I also had the pleasure of meeting service advisor Larisa Racenis. She was very understanding re the issues with the Highlander and was genuinely happy because a solution was found. Ironically, while waiting for the adjustment I did an internet search for the problem and discovered Consumer Reports addressed this exact problem in their April issue including the TSB numbers for both the Highlander and Sienna. I could not be more happy with Smithtown Toyota and Toyota in general for addressing a performance issue. Thanks, Anthony More

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A pleassure to work with. My family has been dealing with both Chris Malerba in Sales and Larisa Racenis in Service for years. Both are so easy and a pleasure to work with...f My family has been dealing with both Chris Malerba in Sales and Larisa Racenis in Service for years. Both are so easy and a pleasure to work with...friendly, knowledgable, and helpful beyond words. More

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Great service I have known Larissa for 20 years and she has handled the cars in my family for as long as I have had Toyotas. Any issues with my cars are solved ver I have known Larissa for 20 years and she has handled the cars in my family for as long as I have had Toyotas. Any issues with my cars are solved very quickly and efficiently at a reasonable price. Excellent service. Always knowledgeable and polite. More

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Completely Satisfied Fast, courteous and great service provided to me buy Smithtown Toyota on my recent visit. Larissa treated me great and I was in and out within 30 minu Fast, courteous and great service provided to me buy Smithtown Toyota on my recent visit. Larissa treated me great and I was in and out within 30 minutes. Thank you for a great experience More

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Like visiting friends Over many years, LARISA RACENIS and her colleagues have taken care of me and my various Toyotas since 1984 when my first one was purchased. Since t Over many years, LARISA RACENIS and her colleagues have taken care of me and my various Toyotas since 1984 when my first one was purchased. Since that date, I drive with total confidence in the mechanical security of my drive, but more importantly, I am assured that when I bring my car in for service, more than a quick look over is performed. As an example, a simple inspection resulted in the discovery of a leaky oil thingy today. The relationship I have with TOYOTA service side of Smithtown is like a family and I cherish it. Leslie C. Derenfeld More

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