Larisa Racenis
Larisa Racenis at Smithtown Toyota

Larisa Racenis | Page 2

Assistant Service Manager

Smithtown Toyota

360 Middle Country Rd
Smithtown, NY 11787

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4.5
25 Reviews
4.5

25 Reviews

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25 Reviews of Larisa Racenis

February 17, 2021

Dealership Rating
Employee Rating

This is our 5th Toyota we have purchased from this awesome dealership. Rich Marino is a GREAT salesman and Craig Miller was great too. They are professional, courteous and they go above and beyond for More

by Gloria106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Milano, Craig Miller

Feb 19, 2021

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

June 18, 2020

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Employee Rating

They aim to please and hit the mark every time Have been purchasing our Toyota’s at Smithtown Toyota for over 30 years and they continue to improve the product and service. Lou Bilous took us thro More

by tonyandjane22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous , Paul Varandas, Diego Rivas-great

Jul 02, 2020

Smithtown Toyota responded

Thank you for the wonderful 5-star review of Lou and our dealership as a whole! Let us know if we can assist with anything else in the future. All the best for now, Lauren Karakasians, Customer Relations Manager.

February 06, 2020

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Employee Rating

Wonderful Service Experience I really wanted to write this review about Larisa Racenis, Asst. Service Mgr., at Smithtown Toyota. I came to this dealership to have my car servi More

by Bonnie R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2020

Smithtown Toyota responded

Bonnie, thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words about Larisa and we will be sure to pass those along. We are so glad that you enjoyed your experience with us and hope to see you again soon! Lauren Karakasians, Customer Relations Manager

January 17, 2020

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Employee Rating

I always buy my cars from Chris Malerba. He is extremely knowledgeable and a absolute pleasure to work with. If you are going to smithtown toyota def. Ask for him. More

by 81vane
Recommend Dealer
Yes

Other Employees Tagged: Chris Malerba, BEN 5 stars also

Jan 28, 2020

Smithtown Toyota responded

Thank you so much for the kind words about Chris! We will be sure to pass those along. Please let us know if there's anything else you need from us! Lauren Karakasians, Customer Relations Manager

November 25, 2019

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Employee Rating

Toyota care According to Toyota; Toyota care is not a dealership specific service. It a national program from Toyota .I’ve bought three Honda’s nearby, I don’t l More

by Whitenite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bill Elia, Tania Hernandez

Dec 04, 2019

Smithtown Toyota responded

Thank you for providing your feedback. It seems like you had a negative experience either with our dealership personally or with Toyota in general and I would like to first apologize for anything that has occurred leading up to this review. Next, I would like to clarify that ToyotaCare is in fact a national program that is offered by Toyota. As an authorized Toyota dealer, we are able to perform ToyotaCare services on all eligible vehicles. I would be more than happy to discuss your experience as well as the details of the ToyotaCare program with you to gain some insight into your complaint and clear up any misunderstandings. Please contact me at your earliest convenience so that we can work toward resolving your concerns. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota, (631)724-3100 ext. 239.

August 15, 2019

Dealership Rating
Employee Rating

arm rest I'd like to take this opportunity to thank your Service Manager, Dave B. and Assistant Service Manager, Larisa R for their excellent advice and "going More

by Ralph3n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aman Singh , Paul Varandas, Dave B.

Aug 20, 2019

Smithtown Toyota responded

Thank you so much for this wonderful review of our staff and our dealership as a whole! We are so glad you had such a great experience and will be sure to pass along the kind words. Please let us know if there's anything else we can do for you and we hope to see you again soon! All the best for now! Lauren Karakasians, Customer Relations Manager

August 01, 2019

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Employee Rating

Lease ending turnover I had a lease coming due and Tim got me into a new lease with no hassles. The price was fair, the service exceptional and the car promptly prepped and More

by Toyotafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Payton

Aug 05, 2019

Smithtown Toyota responded

Thank you for taking the time to write a review! We are so happy to hear you had a positive experience with Tim in getting your new lease squared away. Please don't hesitate to reach out if there's anything else we can do for you! Lauren Karakasians, Customer Relations Manager

September 23, 2018

Dealership Rating
Employee Rating

Thank You , Larisa, Dave B. and Parts Dept. On Saturday-22/Sept/2018, I was in need of a (utility-convenience) part for my 2017 Prius Two model. The nice man More

by Ralph3n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larisa R., Dave B. and Parts Dept.

Sep 24, 2018

Smithtown Toyota responded

Thank you for the very kind words about Larisa and Dave! We'll be sure to pass this along to them. Let us know if you need anything else down the road! Lauren Karakasians, Customer Relations Manager

April 24, 2018

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Employee Rating

Confident and reassuring! Over the many years in which I've been bringing my various Toyota cars for servicing, Larisa R. would always "steer-me-in-the-right-direction" in get More

by Ralph3n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aman Singh , Paul Varandas, I must not forget to mention Bob G. who has moved-on.

Apr 24, 2018

Smithtown Toyota responded

Ralph, thank you for the wonderful 5-star review here! We're so glad you've been pleased with our dealership and we look forward to seeing you back here in August! Have a great day! Lauren Karakasians, Customer Relations Manager

June 06, 2017

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Employee Rating

excellent I been leasing cars for a long time and I have never dealt with anyone before like Aman Singh. He was my sales representative here at smithtown Toyota More

by Jasmine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aman Singh

Jun 19, 2017

Smithtown Toyota responded

Thank you very much for the great feedback, Jasmine! We appreciate you taking the time to share your experience! Thank you especially for recognizing Aman and Larisa - we'll be sure to pass along your kind words to them. We appreciate your business and look forward to working together for years to come! Lauren Karakasians, Customer Relations Manager

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