Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron | Page 6

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
146 Reviews
4.9

146 Reviews

Write a Review

146 Reviews of Lance Gendron

October 22, 2025

Dealership Rating
Employee Rating

They took me right in Let me know what was going on and were helpful More

by Mchdimmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

BMW of Shrewsbury responded

Mike, thank you for leaving BMW of Shrewsbury your positive feedback!

October 16, 2025

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Great service from experts at reasonable prices! Making an appointment is easy and always job is completed on time. More

by astama
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

BMW of Shrewsbury responded

We are so grateful for your kind words! We appreciate your business and look forward to helping you again at BMW of Shrewsbury!

October 14, 2025

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Employee Rating

Easy to schedule, many options available to schedule times. Thru texts the service dept kept me informed the entire time. All went very well. More

by Ev J
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan, Matt Roy, Peter Neslusan , Theo was awesome!

Oct 15, 2025

BMW of Shrewsbury responded

Hi Ev, we're glad the scheduling process was easy and the team kept you informed throughout. Thank you for choosing BMW of Shrewsbury!

October 02, 2025

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Employee Rating

Lance was very helpful regarding the problem I was having with my BMW. Service was able to diagnose the problem I was having, and I picked up my car the next day More

by suzanne.foxwell
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

BMW of Shrewsbury responded

Suzanne, thank you for choosing BMW of Shrewsbury and for sharing your experience with Lance! We're glad we could help get your car back on the road quickly. Safe travels!

October 02, 2025

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Lance was very attentive and professional. He kept me well informed during my service. Thank you for the great service. More

by Moe
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Recommend Dealer
Yes
Oct 03, 2025

BMW of Shrewsbury responded

Moe, thank you for sharing your feedback about Lance! Here at BMW of Shrewsbury, we are proud to have him on our team. We hope to see you again down the road!

September 30, 2025

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Highly recommend this center, they are very prompt and provide excellent service. Worked with Lance, he is excellent. More

by vthak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

BMW of Shrewsbury responded

We’re glad you had a great experience with Lance and the team! Thank you for choosing BMW of Shrewsbury and for sharing your support.

September 27, 2025

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From check-in to reception to the service representative all were professional and courteous. The rep explained things clearly and offered to make a drop off- off hours pick up possible. FYI- I drive 48 m More

by Graywilder
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2025

BMW of Shrewsbury responded

It's wonderful to hear that the team went the extra mile at every stage of your visit. Thank you for choosing BMW of Shrewsbury and for sharing your kind words! We truly appreciate your business and your trust in our team. Safe travels!

September 24, 2025

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Employee Rating

Professional and courteous, prompt and communicative. The staff made sure my service plan was shared with me More

by ppeterleitner
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

BMW of Shrewsbury responded

We are thrilled to hear that our team provided clear communication during your visit! We hope to welcome you back to BMW of Shrewsbury next time!

September 23, 2025

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Employee Rating

Lance was great to work with. He gave updates throughout the process. The work was done in a very timely fashion and done well. The technicians clearly know what they’re doing. Gr More

by centralmassacademy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2025

BMW of Shrewsbury responded

We are delighted that you had such a successful and smooth service experience with Lance and our team! Thank you for choosing BMW of Shrewsbury and for your business.

August 29, 2025

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Employee Rating

Lance and Isac were very professional and helpful when I brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine t More

by Rjbmoon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isac

Sep 02, 2025

BMW of Shrewsbury responded

We’re glad Lance and Isac took such good care of you! Thank you for choosing BMW of Shrewsbury and for sharing your experience.

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