Lance Gendron | Page 2

Thank you for such professionalism was very happy with the whole process and top-notch service and advisory. I am looking foward to doing business in the future. the whole process and top-notch service and advisory. I am looking foward to doing business in the future. More

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Lance at BMW is as goot as it gets: - Great communication - Knows these cars extemely well - Great attitude - Fair - Friendly You will not find a better service advsor anywhere. It's wor communication - Knows these cars extemely well - Great attitude - Fair - Friendly You will not find a better service advsor anywhere. It's worth buying from McGovern just to have Lance as your Service Advisor More

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Quick check in, quick to set the appointment, well communicated, and ready as promised. Thanks Lance! communicated, and ready as promised. Thanks Lance! More

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Here's a much shorter, positive write-up: The Service Department at BMW of Shrewsbury delivers outstanding care with a friendly, professional team. My advisor, Lance provided honest advice, transparent c Department at BMW of Shrewsbury delivers outstanding care with a friendly, professional team. My advisor, Lance provided honest advice, transparent communication, and efficient repairs.. Comfortable waiting areas, responsive service, and loaner options make every visit stress-free. Highly recommended! More

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Good overall experience. Highly professional, friendly, and knowledgeable. Lance made the entire process smooth and stress-free! Highly professional, friendly, and knowledgeable. Lance made the entire process smooth and stress-free! More

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I had an outstanding experience at the BMW dealership on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly. Communication was clear and timely, and I truly felt like a valued customer the entire time. It’s rare to come across service this good—Lance with the assistance of Matt made the whole process easy and stress-free. Highly recommend! Thank you! More

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Dealership is good. People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money yo service the car - getting it back dirty or even dirtier…. For a BMW… no bueno. More

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This is my first BMW and the first time I brought my vehicle in for service. The staff at BMW of Shrewsbury was very welcoming and extremely courteous. The facility is very clean with refreshments and c vehicle in for service. The staff at BMW of Shrewsbury was very welcoming and extremely courteous. The facility is very clean with refreshments and coffee being offered. More

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Thank you, BMW Shrewsbury, for the excellent service—smooth pit change, friendly staff, and a truly professional experience from start to finish. service—smooth pit change, friendly staff, and a truly professional experience from start to finish. More

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Very responsive and thorough service team. They have good communication. Their attention to detail is very appreciated. They have good communication. Their attention to detail is very appreciated. More

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