Kylie Lima
Kylie Lima at Dick’s CJDR of Wilsonville

Kylie Lima | Page 5

Service Advisor

Dick’s CJDR of Wilsonville

25600 Southwest Parkway Center Drive
Wilsonville, OR 97070

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4.3
61 Reviews

Languages Spoken

English English

4.3

61 Reviews

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61 Reviews of Kylie Lima

October 08, 2024

Dealership Rating
Employee Rating

The Express Lube service Team was friendly and efficient. They did a great job servicing my Jeep and saved me time to enjoy my Saturday! Thanks again Kylee and Team. More

by raca
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 10, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We’re thrilled to hear that you found our Express Lube service team friendly and efficient. It’s great to know that we could help you save time to enjoy your Saturday with your Jeep. We appreciate your recognition of Kylee and the team, and we look forward to serving you again at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

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Oil change took about the right amount of time. Kylie made some good recommendations. Overall a positive experience. More

by Scott V.
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angel Jimenez

Oct 09, 2024

Dick’s CJDR of Wilsonville responded

Thank you, Scott! We truly appreciate your feedback and are glad to hear that Kylie was able to provide you with good recommendations during your oil change. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to deliver a positive experience for our customers. We look forward to seeing you again for your next service! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 04, 2024

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The quotes and actual costs are misleading and even can’t be explained which is frustrating. I was quoted for a brake flush service and when I got the bill I paid for the quote plus I had to pay on top of th More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 07, 2024

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the brake flush service and the additional charges you encountered. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive for transparency in our pricing and appreciate your feedback as it helps us improve our services. I encourage you to contact me directly so I can address this matter further. Your satisfaction is important to us, and we hope to regain your trust. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 02, 2024

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Staff were friendly. I arrived for an express oil change and was told an hour to 90 minutes. Two hours later still not finished. Later had additional fluids changes and w More

by ctray67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 04, 2024

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand that waiting longer than expected for your express oil change was frustrating, and I appreciate your feedback regarding our service times. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive for efficiency without compromising quality. I also acknowledge your concerns about the credit card processing fee. I appreciate your feedback and will take it into account as we continually work to enhance our customer experience. If you have any further questions or concerns, please feel free to reach out to me directly. Thank you for choosing Dick's Chrysler Jeep Dodge of Wilsonville, and I hope to better serve you in the future. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 01, 2024

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Kylie and the team did a great job…professional, prompt service. Got me in and out quickly. More

by vpeterso
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Service Communication
Recommend Dealer
Yes
Oct 03, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with the team at Dick's Chrysler Jeep Dodge of Wilsonville. Our goal is to provide professional and prompt service, and we're glad we met your expectations. We look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 29, 2024

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She was super helpful and the staff were great. Very fast service. Thank you so much More

by triwinn
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Recommend Dealer
Yes
Oct 01, 2024

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! I appreciate your feedback and I am thrilled to hear that our staff provided you with fast and helpful service at Dick's Chrysler Jeep Dodge of Wilsonville. I look forward to seeing you again on your next visit! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 25, 2024

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Came in for an oil change, left with an amazing customer service experience. The crew there is newer but you’d never know it walking in because the high level of customer service and welcoming feeling you g More

by AALEXANDRE1028
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Recommend Dealer
Yes

Other Employees Tagged: Eric Austin, Kassidy Donado , Tyler George, Angel Jimenez, Michael Kinney, Drew Pierce

Sep 26, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your oil change and received amazing customer service at Dick's Chrysler Jeep Dodge of Wilsonville. Our team works hard to create a welcoming atmosphere, and it's great to know that it made a positive impression on you. I look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 20, 2024

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Kylie has been informative and proactive when helping to resolve my issue. They even went out of there way to make sure i was getting the service i needed. I would highly reccommend working with them again! More

by kevin_puckett
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Recommend Dealer
Yes
Sep 23, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your kind words, Kevin! I'm thrilled to hear that Kylie was informative and proactive in assisting you with your issue at Dick's Chrysler Jeep Dodge of Wilsonville. Your recommendation means a lot to me. I look forward to helping you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 16, 2024

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We have purchased and taken our cars here for several years and the service has always been great. More

by cltigard
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Recommend Dealer
Yes
Sep 18, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're so glad to hear that you have consistently had a great experience at Dick's Chrysler Jeep Dodge of Wilsonville over the years. We truly appreciate your loyalty and look forward to continuing to serve you in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 13, 2024

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Employee Rating

Got my vehicle in and out for an oil change and did so at a reasonable price. More

by dwyban
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your review! We're glad to hear that you had a positive experience with your oil change at Dick's Chrysler Jeep Dodge of Wilsonville and that you found the service to be efficient and reasonably priced. We look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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