Kylie Lima
Kylie Lima at Dick’s CJDR of Wilsonville

Kylie Lima | Page 6

Service Advisor

Dick’s CJDR of Wilsonville

25600 Southwest Parkway Center Drive
Wilsonville, OR 97070

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4.3
61 Reviews

Languages Spoken

English English

4.3

61 Reviews

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61 Reviews of Kylie Lima

September 11, 2024

Dealership Rating
Employee Rating

Kylie was great, but this is my last jeep. The. Vehicles are not what they used to be More

by ron@specialtycmpd.com
Recommend Dealer
Yes
Sep 12, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. We appreciate your kind words about Kylie, and we're glad to hear she provided great service. If you'd like to discuss your experience with your vehicles further or look into other vehicles on our lot, feel free to reach out. We value your insights and hope to assist you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 11, 2024

Dealership Rating
Employee Rating

Great service department for my truck, special things to the service advisors. Great selection of cars and trucks for purchase with a beautiful showroom and comfortable waiting area More

by Zuka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Jimenez

Sep 12, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! We truly appreciate your kind words about our service department and the selection of vehicles at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to hear that you had a positive experience in our beautiful showroom and comfortable waiting area. We look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 05, 2024

Dealership Rating
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I had an excellent experience at Dick’s with a Ram Promaster 3500 oil and filter change. The price for the service was very reasonable. I will definitely return for service in the future. More

by jay.gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Dick's Chrysler Jeep Dodge of Wilsonville with your Ram Promaster 3500 oil and filter change. It’s great to know that you found our service to be reasonably priced. We look forward to seeing you again for your future service needs! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 03, 2024

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My experience with you service department has always been a pleasant and enjoyable. Everyone is not only friendly but very helpful. Thank you. More

by Mike
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Austin , Tyler George, Angel Jimenez, Drew Pierce

Sep 05, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear that your experiences with our service department at Dick's Chrysler Jeep Dodge of Wilsonville have been pleasant and enjoyable. Our team strives to provide friendly and helpful service, and it's great to know we are meeting your expectations. We appreciate your support and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

September 03, 2024

Dealership Rating
Employee Rating

Asked to have my side mirror looked at because it was shaking and loose. When I went to pick it up they did not look at the mirror. They asked to mechanic to look at it and he did for about 30 seconds More

by huntershanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2024

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand how frustrating it must be to have your side mirror issues unresolved, especially leading to further damage on your truck. I appreciate your feedback and would like the opportunity to address your concerns. Please feel free to reach out to Dick's Chrysler Jeep Dodge of Wilsonville directly so we can find a solution together. Thank you for your understanding. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 26, 2024

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LOF was performed on time sooner than expected. Final paperwork was reviewed and no surprises. More

by Bill W
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! We’re glad to hear that your service was performed on time and that everything went smoothly with the final paperwork at Dick's Chrysler Jeep Dodge of Wilsonville. If you have any further questions or need assistance, please feel free to reach out to us. We look forward to serving you again! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 23, 2024

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Employee Rating

The service department is horrible. There were nine employees working and didn't seem to have time for the customers that were standing in there waiting to be helped. When my rig was d More

by brianrm93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 27, 2024

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your frustration regarding the service you received at Dick's Chrysler Jeep Dodge of Wilsonville. It's important to me that our customers feel attended to and valued, and it seems we missed the mark during your visit. I appreciate your feedback and would encourage you to reach out to me directly, so I can address your concerns and work towards a solution. Thank you for bringing this to my attention. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 22, 2024

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took my vehicle in right away service was done promptly. It was actually done quicker than I expected. Very pleased. More

by terryturner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your kind review! We're thrilled to hear that your service was completed promptly and even quicker than expected at Dick's Chrysler Jeep Dodge of Wilsonville. Your satisfaction is our top priority, and we appreciate your support. We look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 15, 2024

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Employee Rating

New management is really great, service was quick and I didn’t feel pressured. We will be back for future service. More

by Nancyjhbrooks
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Austin , Tyler George, Angel Jimenez, Drew Pierce

Aug 15, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Nancy! We're thrilled to hear that you had a great experience with our new management and found our service quick and pressure-free. I will share your kind words with our team and we look forward to welcoming you back for your future service at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

Aug 15, 2024

Nancyjhbrooks responded

Great service team- I walked in and was greeted right away. The employees were smiling and laughing which made me feel welcomed. We will be back and I will recommend this dealership to everyone.

August 06, 2024

Dealership Rating
Employee Rating

Very solid dealer ship. Customer service in vehicle services department was very helpfull, thorough and honest. Great job! More

by uppervalleyconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Austin , Tyler George, Angel Jimenez, Drew Pierce

Aug 07, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your positive feedback! We truly appreciate your kind words about our vehicle services department at Dick's Chrysler Jeep Dodge of Wilsonville. It’s wonderful to hear that you found our team helpful, thorough, and honest. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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