Kris Culhane | Page 7

My salesman was not very informative or helpful. More interested in selling the vehicle instead of gaining a new customer More interested in selling the vehicle instead of gaining a new customer More

by johncarlson6 Verified Customer Verified Customer

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I have been buying from Dan Larson for years. He is easy to work with and always does a great job! He is easy to work with and always does a great job! More

by Happy Customer Verified Customer Verified Customer

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Pleasantly surprised. Didn't feel like I was trying to be taken advantage of. Will definitely Use them again for a vehicle purchase. Alex and Chris were both very pleasant Didn't feel like I was trying to be taken advantage of. Will definitely Use them again for a vehicle purchase. Alex and Chris were both very pleasant to deal with. More

by Bill Brown Verified Customer Verified Customer

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Alex was very accommodating by delivering our vehicle to our home. He was knowledgeable and willing to find out the answers to our questions. our home. He was knowledgeable and willing to find out the answers to our questions. More

by PJkrebs91 Verified Customer Verified Customer

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great customer service, fair prices. everyone is friendly to talk too. I would buy a vehicle from them again. everyone is friendly to talk too. I would buy a vehicle from them again. More

by Tyler Verified Customer Verified Customer

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Thanks for the great vehicle in my Ford Explorer! The staff was exceptional and the support after has been outstanding! David The staff was exceptional and the support after has been outstanding! David More

by ddad62 Verified Customer Verified Customer

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After deal was all said and done I was informed that I only get 1 key because that's all they had. When I asked about getting another key I was informed it would "be on my dime" at a cost of about 300 buc only get 1 key because that's all they had. When I asked about getting another key I was informed it would "be on my dime" at a cost of about 300 bucks. More

by chukker51 Verified Customer Verified Customer

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When I first ordered my truck in 2022 I ordered an XLT with a few options but if the original sales person(long gone) would have talked to me more about the Lariat I would have ordered that instead of buy with a few options but if the original sales person(long gone) would have talked to me more about the Lariat I would have ordered that instead of buying the options extra on the XLT Anyway Scott Harris helped me through getting the XLT and keeping me informed on build date delivery date etc. and Guess what with Scotts help I ordered a Lariat for my next truck 2024 ? maybe 2025 ? Mike More

by mbruemmer123 Verified Customer Verified Customer

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I would give the dealership a zero star if it was available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck fina available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck finally arrived it was damaged from shipping. The windshield was broken and I was told they would expedite a windshield. This took 3-4 weeks to arrive! During the financing process, Mike Warren was focused on was getting me to buy a warranty!!! They neglected to apply my down payment money from ordering my truck. As soon as I realize this I brought this to their attention. Sorry, this may take up to a week to refund your money! Seriously? I get immediate refunds everywhere else! I pick up the truck, which they never inspected and barely cleaned! As I get home, I realize the front right rim is damaged. I send pictures to my salesman( Dan Larsen). No response! I bring the truck back to show them the damage. At first they say it was damaged at the factory and take pictures. I dont hear anything back on the rim, so I stop in to talk to Dan. He states that the service department is blaming me for the damage to the wheel! After a month I press the issue and they say to bring the truck in. I drop off the truck and when I pick up the truck I find out they didnt replace the rim on my brand new truck, they tried to repair it! Which didnt work! ITS A BRAND NEW TRUCK!!! NO REPAIRING, SHOULD BE REPLACED! Then, I am told they will order a new rim for my truck!!! I start to inspect the truck more and find an issue in the wheel well. Factory defect! They inspect and say it needs to go to body shop to inspect further. 2 months later they call and say bring the truck in for the body shop and a new rim! No rental is available and I get a 10 year old truck to use while my brand new truck is in the shop! Oddly enough I seen they have courtesy trucks, but I wasnt given one!? The dealership calls and say the parts are back ordered at the body shop! Why would you not order the parts ahead of time???? You had 2 month to get the parts. I go and get my truck. The new paint has swirl marks in it and needs to be repaired! Brand new paint and it was poorly done! Brand new truck!!! 10 Minutes away I turn on my left blinker and it doesnt work! I immediately call and go back to the dealership. Between the body shop and Tenvoorde service department, they did not do a safety inspection after working on my truck! My blinkers, trailer 7 pin connector, license plate lights were all unplugged from painting the box on the truck! Also, my antenna was missing. Unacceptable! I contact Craig and he begins to blame me for losing the antenna when I picked the truck up from the body shop. I informed him I did not pick up my truck! I have left continual messages with Craig and he never returns my call! I am still waiting for a call from Craig. Craig, for some reason, has no way to rate his service Zero stars More

by Shane Verified Customer Verified Customer

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Working with the staff at Tenvoorde Ford was a pleasure. From sales , finance right down to the detail team. From sales , finance right down to the detail team. More

by brianheger Verified Customer Verified Customer

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