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Kris Culhane
Kris Culhane at Tenvoorde Ford

Kris Culhane | Page 12

Sales Manager

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.6
117 Reviews

Industry Experience

25 yrs, 5 mos

4.6

117 Reviews

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117 Reviews of Kris Culhane

March 20, 2021

Dealership Rating
Employee Rating

I am not sure if I would recommend the dealership. They had an opportunity to make things right, and they did not. Truck is fine. More

by EDWARD.J.PETERSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Andreasen , Dan Lochner

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Mar 29, 2021

Tenvoorde Ford responded

I am very sorry to learn that you did not have a positive experience when you visited our service department. I apologize for your inconvenience. I want to assure you that we take matters of customer service very seriously and I would like to learn more about your situation. If you would like to discuss your visit in greater detail, I would love to talk to you. Please reach out to me at drodriguez@tenvoordeford.com. Regards, David Rodriguez, GM

March 03, 2021

Dealership Rating

Brought in my new 2020 Ford Escape for horn not always working. I did explain that it did work sometimes.. Picked up car yesterday after Dane called and said the horn had been fixed and that it just wasn' More

by MDHUSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon (Tech)

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Mar 29, 2021

Tenvoorde Ford responded

We apologize for not completing the repair correctly the first time. Our technicians are Ford certified to inspect electrical issues. One of the first diagnosis procedures is to check if everything is plugged in starting with the fuse then following the wires to the horn. The technician found a wire harness connected to the horn set not seated correctly or “not plugged in”. The technician seated the wire harness securely then tested the horn multiple times and since it was working, he felt the repair was completed. Unfortunately, the horn did not work when you picked it up and that confirmed the problem was intermittent. Intermittent problems are the most difficult to diagnose because the technician needs the problem to occur for them so they can properly diagnose the issue. We apologize for the inconvenience and we are glad we were able to ultimately get the horn replaced on your new Escape. If you would like to discuss the situation further please contact our general manager, David Rodriguez. His email is drodriguez@tenvoordeford.com

Mar 30, 2021

MDHUSKY responded

The horn has not been replaced yet.

Mar 30, 2021

Tenvoorde Ford responded

I apologize, I must have you confused with a different customer. An advisor told me about a intermittent horn issue recently and assumed it was you. Can you please email me with your first and last name so I can investigate further and get this resolved for you? My name is David Rodriguez and I am the general manager. My email is drodriguez@tenvoordeford.com

Mar 30, 2021

Tenvoorde Ford responded

Hi Mark, good to meet you. I will talk with my service team tomorrow and see what happened and how I can help you. Have a great night.

Apr 02, 2021

Tenvoorde Ford responded

Hi Mark, we do have a horn on order for you from Ford. The bad news is they are on backorder with no ETA. Are you still having intermittent issues? If your horn is still acting up we could try to find a used or aftermarket horn to install until the new Ford horn comes in. This is not something that Ford wants us to do, and they won't pay for it, but we will do it as a goodwill gesture if you would like. Let me know if you are still having issues and if you are ok with a temporary used or aftermarket horn. Thanks Mark

Apr 03, 2021

Tenvoorde Ford responded

Ok Mark, we want you driving a safe vehicle so I will talk with Dane, your advisor, on Monday and figure out a replacement until your Ford horn comes in. When we know more I will have Dane reach out to schedule an appointment. Sorry again for all of the hassle but I'm glad we could connect and figure out a resolution. Thanks, David.

Mar 30, 2021

MDHUSKY responded

Hello David, My name is Marc Hargraves and I do understand how difficult intermittent problems can be.

Apr 02, 2021

MDHUSKY responded

Hi Dave, I am still having issues with the horn. I don't use my horn much but lately every time I do, it hasn't worked. A used or after market horn would be okay. Thanks, Marc

December 22, 2020

Dealership Rating

We have always driven Fords now and in the past. They are a good quality vehicle. They have been dependable and trustworthy for us since owning them. I love it. More

by MAGGIE.MAE.PLANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis Leen, Dan Lochner

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December 03, 2020

Dealership Rating

i needed a lower payment did not pay attenion that it was missing the one thing i enjoyed on the pickup i traded in ! oh well ! More

by oneilm37
Friendliness
Price
Recommend Dealer
Yes
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October 16, 2020

Dealership Rating

Working with my sales representative Hayden Mell was a pleasant experience. I did not feel pressured or taken advantage of working with the Tenvoorde dealership. Hayden addressed my questions and conce More

by OCEANSHORESSTEVE
Recommend Dealer
Yes

Other Employees Tagged: Hayden Mell

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Oct 19, 2020

Tenvoorde Ford responded

Hi there! Thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Tenvoorde Ford Inc. Have a great day!

October 15, 2020

Dealership Rating

Tenvoorde was great to work with! Got a great truck for a great price. I would recommend them to others looking for a new or used vehicle. More

by JWALD1211
Recommend Dealer
Yes

Other Employees Tagged: Hayden Mell

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Oct 16, 2020

Tenvoorde Ford responded

Hi there! Thanks for this post! Glad to hear you had a great experience. We'll let our staff know of your appreciation and we look forward to seeing you again soon! Take care.

September 17, 2020

Dealership Rating

Purchased a new vehicle. Ultimately made a deal, but I was given wrong information multiple times. Communication between staff seemed poor. More miscommunication when trying to get accessories added. More

by jmSKRAMSTED
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Angie Johnson , Zachary Stumpf

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Oct 05, 2020

Tenvoorde Ford responded

On behalf of the sales team here at Tenvoorde Ford, I sincerely apologize that you had an unfortunate experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to miscommunication is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at drodriguez@tenvoordeford.com at your convenience. Thank you, David

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